CatholicCare Victoria is the social service agency of the Catholic Archdiocese of Melbourne and the Catholic Dioceses of Ballarat, Sale and Sandhurst.
At CatholicCare Victoria we’re committed to empowering communities and building strength and resilience, to enable everyone to reach their full potential and live life to the full. We deliver a broad range of child, family and youth services, family relationship services, school counselling and pastoral care services, social housing, homelessness services (crisis, transitional and outreach), employment and advocacy services across dozens of office locations, delivery sites and outreach locations throughout Victoria.
Locations/Addresses | Dandenong Office: Level 2, 33-35 Princes Highway, Dandenong VIC 3175
Pakenham Office: 1 Rogers Street, Pakenham VIC 3810 |
Contact Numbers for Corresponding Locations | Dandenong Office: 03 8710 9600 Pakenham Office: 1800 522 076 |
Catchment Area of Services | City of Greater Dandenong City of Casey Cardinia Shire |
Services/Programs | Family Services:
Counselling:
Post-Separation Services:
School Refusal Support Settlement, Refugee and Asylum Seeker Services:
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Group Programs | N/A |
Client Referrals Process | Counselling: Contact reception on 8710 9600, for basic intake with the client and book an appointment when next available. Their first intake assessment will be 1.5 hours.
FDR, PDR: Contact reception on 8710 9600, reception will then book them in for an initial assessment over the phone. Settlement, Refugee and Asylum Seeker Services: Referrals via emailor contact reception on 8710 9600. Reception will pass on referral to relevant program to proceed with intake process. School refusal support: contact reception on 8710 9600 (Dandenong), or 1800 522 076 (Pakenham) Parenting orders Program: Contact reception on 1800 522 076. |
After Hours Support Availability | Yes – counselling: Tuesday from 9am – 8pm. Last session starting at 6.45pm. |
Agency Brokerage Options | Internal support for clients is provided through flexible support packages. |
Secondary Consultations | No |
Information Sharing Requests Process | No – ISS form is not publicly available on the website. |
CGD Youth and Family Services provides services and programs that work with children, young people and families who live, work, study or recreate in the Greater Dandenong Municipality.
Locations/Addresses | 39a Clow Street, Dandenong VIC 3175 |
Contact Numbers for Corresponding Locations | 9793 2155 8571 1000 |
Catchment Area of Services | City of Greater Dandenong |
Services/Programs | Family Support Services: Provides case management to families referred via The Orange Door, as well as Child Protection under the 200hr program.
Youth Services: is a generalist youth service who works with young people and their families aged 12-25 and provides an important universal service based for young people. We seek to support the healthy physical, social and emotional development of all young people in our community, through building and enhancing protective factors and working with young people to develop their strengths and skills.
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Group Programs | All flyers and information can be found on their website here |
Client Referrals Process | Client referrals are program dependent, for further information contact Youth and Family Services and request to speak to the Intake Worker. |
After Hours Support Availability | Yes – after hour services are related to youth specific programs. |
Agency Brokerage Options | No |
Secondary Consultations | Yes – call Youth and Family Services intake and advise you’re calling for a secondary consultation and what this may be based on (please include phone number and email addresses). Then the right Team Leader or Senior Practitioner will make contact with you. |
Information Sharing Requests Process | The Family Support Services arm of Youth and family services is a registered ISE and can provide information under both the CISS and FVISS. Please contact the Senior Team Leader to discuss the request and follow up with an official email requesting information.
The ISS form is not publicly available on their website. |
The Department of Justice and Community Safety DJCS is one of nine government departments in the state of Victoria. It manages and provides government services relating to Victoria’s justice system.
Locations/Addresses | Dandenong Government Services Office, 165-169 Thomas St.
Cranbourne Justice Service Centre, 176 Sladen St. Pakenham Justice Service Centre, 825 Princes Hwy. |
Contact Numbers for Corresponding Locations | Dandenong: 1300 101 422
Cranbourne: 1300 292 936 Pakenham: 1300 292 935 |
Catchment Area of Services | City of Greater Dandenong City of Casey Cardinia Shire |
Services/Programs | Community Correctional Services: Community corrections involves the management and supervision of offenders in the community. These offenders are serving court-imposed orders either as an alternative to imprisonment or as a condition of their release on parole from prison. This means they must report regularly to their community corrections officer and may have to participate in unpaid community work and rehabilitation programs.Community corrections plays a vital role in ensuring the safety of the community by rehabilitating offenders and diverting low-risk offenders from prison which helps to break the cycle of reoffending.For information on community corrections, click here Youth Justice Youth Justice supervises children and young people who are in the criminal justice system, including those aged 10-18, and young adults up to 24 years of age who are serving their sentence in Youth Justice’s dual track system. Community Services Sheriff Regional Aboriginal Justice Advisory Committee |
Group Programs | N/A |
Client Referrals Process | Any person commencing an order with Community Correctional Services or Youth Justice are assessed as requested from a Magistrate or Judge, or when they apply for Parole through the Adult Parole Board. |
After Hours Support Availability | N/A |
Agency Brokerage Options | N/A |
Secondary Consultations | N/A |
Information Sharing Requests Process | Community Correctional Services
Youth Justice
To access the information sharing form, click here |
ELMHS Tertiary Area Mental Health Service for children and young people aged 0 – 18 years of age.
Locations/Addresses | 145 – 151 Cleeland Street, Dandenong
There are other various Monash sites including Monash Children’s Hospital. |
Contact Numbers | ELMHS Dandenong: (03) 9767 8274 |
Catchment Area of Services | City of Greater Dandenong City of Casey Cardinia Shire |
Services/Programs | Mental Health Support |
Group Programs | N/A |
Client Referrals Process | Psychiatric Triage Service – 1300 369 012.
Anyone can refer to this service. |
After Hours Support Availability | Yes, contact the triage line on 1300 369 012.
Alternatively, presenting at the Emergency Department will also provide an after-hours response. |
Agency Brokerage Options | Available for up to $200. |
Secondary Consultations | Any professional within the Monash Health catchment can request a secondary consultation for a young person aged 0 – 17 years old. Professionals can contact the psychiatric triage service and request an identified secondary consultation, however this requires the guardian’s consent. Contact 9767 8274 for a deidentified consultation from the iACT team, and request to speak with the community consultation senior clinician. |
Information Sharing Requests Process | Contact Monash Health on 9767 8274 to access the information sharing scheme. |
Headspace offers young people 12-25 FREE mental health support & general health advice via a combination of in-person, online and phone services. We have a strong focus on early intervention and holistic care, aiming to address mental health concerns before, they become more severe.
Locations/Addresses | Narre Warren Suite 1, 66 Victor Crescent, Narre Warren, Victoria 3805
Dandenong Hub Level 2, 26 McCrae Street, Dandenong VIC-3175 Pakenham Corner Main St & McGregor Road, Pakenham, Victoria 3810 |
Contact Numbers | 1800 367 968 |
Catchment Area of Services | City of Greater Dandenong City of Casey Cardinia Shire |
Services/Programs | Mental Health Services:
Youth Health Clinic – Doctors & Nurses:
Alcohol & Other Drugs Support Community Engagement Support:
Peer Support – Youth and Carer Work and Study Support |
Group Programs |
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Client Referrals Process | There are a range of ways you can access headspace Narre Warren If you are a young person, friend, parent or carer and wish to make a FREE appointment:
There are a range of ways you can access headspace Pakenham
There are a range of ways you can access headspace Dandenong:
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After Hours Support Availability | Pakenham: Tuesday to Thursday open 10:00am – 6:00pm. Monday open 9:00am – 5:00pm.Narre Warren: Tuesday to Friday open from 10:00am – 6:00pm. Every second Saturday open from 9:30am – 2:30pm. Monday open 9:00am – 5:00pm. |
Agency Brokerage Options | N/A |
Secondary Consultations | Call reception (1800367968) or email [email protected] and advise you’re contacting for a secondary consultation. All requests will be forwarded onto Senior Access Clinician and Intake & Brief Interventions Team Leader.
Dandenong: |
Information Sharing Requests Process | For anyone requesting information, please contact [email protected] |
OzChild is an independent not-for-profit organisation who support children, young people and families throughout Victoria, New South Wales, Queensland, South Australia and the ACT.
Locations/Addresses | OzChild Level 4, 14-16 Mason Street, Dandenong |
Contact Numbers | (03) 9212 3900 |
Catchment Area of Services | City of Greater Dandenong City of Casey Cardinia Shire |
Services/Programs | Prevention and Strengthening Families:
In-Home Care:
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Group Programs | N/A |
Client Referrals Process | Client referrals are program dependent, for further information contact reception at the OzChild location and request to speak to the Team Leader of the program. |
After Hours Support Availability | There is an afterhours on call service via phone available for active clients. |
Agency Brokerage Options | Client brokerage will be dependent on program guidelines and eligibility criteria. |
Secondary Consultations | N/A |
Information Sharing Requests Process | Information can be shared with services under Child Information Sharing Scheme (CISS) and Family Violence Information Sharing Scheme (FVISS). If you are requesting information under one of the above Information Sharing Schemes (ISS), please contact the allocated practitioner or Team Leader for further information. |
Uniting is a community services organisation that delivers services and programs across Victoria and Tasmania. We strive to make a difference for individuals, families and communities.
Locations/Addresses | Dandenong Office Address: 51 Princes Highway, Dandenong, 3175, VIC. Narre Warren Office: 55 Webb St Narre Warren 3805, VIC. Pakenham Office: Level 2, 50 Station St, Pakenham 3810, VIC. Cranbourne Office: 184 Sladen St, Cranbourne 3977, VIC. |
Contact Numbers | Dandenong Phone: 8792 8999
Narre Warren Phone: 9704 8377 Pakenham Phone: 5945 3900 Cranbourne Phone: 5990 8400 |
Catchment Area of Services | City of Greater Dandenong City of Casey Cardinia Shire |
Services/Programs | Integrated Family Services, Family Preservation and Reunification. |
Group Programs |
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Client Referrals Process | Hub Phone no: 1800 271 170
General email: [email protected] Walk into any of our locations or can receive professional referrals on behalf of clients. |
After Hours Support Availability | N/A |
Agency Brokerage Options | Internal Support For Clients is provided through
Support for agencies and clients across Victoria
EVP offers financial assistance and confidential support to people escaping Family Violence to move forward and set up a home that’s free from violence. Attached is some information on eligibility, what EVP offers to consumers and how to make a referral. Agencies and case workers can check eligibility and submit applications for your clients via the program by following this link Contact details: Melissa (Mel) Amroodt- Team Leader – 8792 8999 |
Secondary Consultations | Secondary consultations are provided by a specialist family violence consultant for internal Uniting workers only. The exception to this is if professionals are seeking a family violence consultation and they are member agencies within the child and family services alliance |
Information Sharing Requests Process | To request the ISS form contact Uniting reception and ask to speak to the Team Leader of the relevant program. ISS form not publicly available. Contact reception. |
VACCA is a community services organisation that delivers services and programs. VACCA is a statewide Aboriginal Community Controlled Organisation servicing children, young people, families and community members.
Locations/Addresses | Suite 2 Level 2 1-7 Langhorne Street, Dandenong, VIC, 3175 |
Contact Numbers | 9108 3500 |
Catchment Area of Services | City of Greater Dandenong City of Casey Cardinia Shire |
Services/Programs |
Family Services:
Family Violence:
Justice Support:
Community Programs:
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Group Programs |
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Client Referrals Process |
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After Hours Support Availability | Kinship and Foster Care – please obtain information through appropriate worker. |
Agency Brokerage Options |
Family Violence:
Family Services Justice programs:
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Secondary Consultations | Contact reception and they will guide you to the appropriate service on Ph: 9108 3500 |
Information Sharing Requests Process |
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Wayss exists to provide support to people who are homeless, or at risk of homelessness, or people who have experienced family violence, to access safe, secure and affordable housing.
Locations/Addresses | Dandenong: 20 Princes Highway, Dandenong (head office) Cranbourne: 156 Slade Street, Cranbourne (by appointment only) Pakenham: 48 John Street, Pakenham (by appointment only) |
Contact Numbers for Corresponding Locations | 9791 6111 |
Catchment Area of Services | City of Greater Dandenong City of Casey Cardinia Shire |
Services/Programs | Family Violence
Case Management Support
Rapid Response (After Hours)
No Wrong Door
Family Violence Refuge
Family Advocacy and Support Services (FASS)
wayss holds the portfolios for Risk Assessment and Management Panel (RAMP) coordinator and Personal Safety Initiative (PSI) coordinator, and has specialist family violence practitioners embedded into:
Housing and Homelessness
Women’s Outreach Program (WOP)
Accommodation Options for Families (AOF)
Tenancy Plus
Drug Court Homelessness Assistance Program (DCHAP)
Aboriginal and Torres Strait Islander Tenants at Risk (ITAR)
Services for Young People
Transitional Support Program
Step Ahead
Emergency Youth Accommodation (EYA)
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Group Programs | N/A |
Client Referrals Process | Referrals are program dependent.
Housing AoF – internal referral after IAP assessment WoP – internal referral after IAP assessment Tenancy Plus – Referral through OoH or Community Housing worker, or internal referrals after IAP assessment – Email [email protected] DCHAP – Can only be made by the Drug Court by a specialist Community Corrections Officer ITAR – Referrals from Aboriginal Housing Victoria, OoH, or self-referral through Community. Email [email protected] Services for Young People Transitional Support Program – Email [email protected] (referral form required – contact the team to obtain) EYA – [email protected] with IAP assessment tool. Vacancies are listed on the Victorian Homelessness Database Family Violence Rapid Response – The Orange Door, Safe Steps and specialised FV services within SMA can refer victim-survivors to the Rapid Response service. Call the team on 8797 1800 to check eligibility/notify of incoming referral and then email [email protected] with referral form No Wrong Door- clients can self-refer by presenting to head office or calling 9791 6111. Professionals referrals via email [email protected] Family Violence Refuge – all refuge referrals are made through Safe Steps FASS – Contact the Victoria Legal Aid help line on 1300 792 387 between 8am and 5pm, and ask to speak to the FASS information referral officer |
After Hours Support Availability | Kinship and Foster Care – please obtain information through appropriate worker. |
Agency Brokerage Options | Wayss has limited brokerage attached to both the housing and family violence streams of support
Additional funding:
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Secondary Consultations | All programs can provide secondary consultation including eligibility and referral pathways.
ITAR provides secondary consultation regarding housing options for Aboriginal and Torres Strait clients – [email protected] The below family violence programs also provide specialised secondary consultation Family Violence and Disability Practice Leader [email protected] or 0422 588 284 (email preferred). Secondary consultations provided where clients have experienced family violence or sexual assault, when there is an intersect of disability (diagnosed or undiagnosed, including mental health). Consultation can be around any family member who has a disability – victim survivor, child victim survivor or perpetrator. Clients must reside in SMA catchment area. No Wrong Door – contact 9791 6111 or email [email protected] RAMP – [email protected]Secondary consultation regarding high-risk family violence clients who are being considered for referral to RAMP panel FV Child Protection specialist worker – [email protected] PSI coordinator – [email protected] |
Information Sharing Requests Process | If services are aware of an allocated practitioner supporting a client, they should contact the practitioner directly. All other requests should go through [email protected]
All information requests must meet the relevant guidelines. |
The Youth Support + Advocacy Service YSAS is Australia’s largest, youth-specific community service organisation. Operating since 1998 as Victoria’s flagship Youth AOD service, YSAS now employs over 350 skilled staff across 19 sites in metropolitan and regional Victoria. While the prime focus of YSAS remains on effective Youth AOD Treatment and sector leadership, the organisation also has extensive experience in providing young people and families with services that support improved mental health and improve meaningful community participation.
Locations/Addresses | 155 Lonsdale St, Dandenong |
Contact Numbers for Corresponding Locations | (03) 9701 3488 |
Catchment Area of Services | City of Greater Dandenong City of Casey Cardinia Shire |
Services/Programs | Drug and Alcohol Services:
Crime Prevention programs:
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Group Programs | Variety of group programs for young people – contact the office for up-to-date programs. |
Client Referrals Process | Contact the YSAS AOD Programs Intake Team or the Youth Support Service Intake Team on 9701 3488 |
After Hours Support Availability | After hours appointments can be made by arrangement |
Agency Brokerage Options | Brokerage is available to clients connected to some programs |
Secondary Consultations | Please contact reception for secondary consultations. |
Information Sharing Requests Process | YSAS is a prescribed information Sharing Scheme Entity (ISE) for the purposes of the Child Information Sharing Scheme (CISS) and the Family Violence Information Sharing Scheme (FVISS) in the following capacities: as a provider of alcohol and other drug services and youth justice services. For requests, please email: [email protected] |