Anglicare Victoria works with children, young people and families. We prevent harm and empower people to overcome challenges and achieve their full potential. We believe in families and know that with access to the right support every family can grow and achieve their goals.
We work with families towards positive change. Whether it be a helping hand in a time of crisis or providing longer-term support and care. We partner with local communities, the private and public sectors and our donors to deliver better results.
Supporting tens of thousands of Victorians every year, our 1700+ staff and volunteers operate from more than 45 sites across the state, as well as delivering assistance online, at home and in the community. We are Victoria’s largest provider of Out of Home Care and Family Services, and one of Australia’s most innovative agencies in working with vulnerable children youth and families.
| Locations/Addresses | Dandenong Suite 12, 131-147 Walker St, Dandenong VIC 3175Pakenham (co-location with Pakenham Hills Primary and Cardinia Shire Maternal Child Health) 75 Army Rd, Pakenham VIC 3810 03 9781 6767 |
| Contact Numbers for Corresponding Locations | Dandenong: 03 9293 8500 Pakenham: 03 9781 6767 |
| Catchment Area of Services | City of Greater Dandenong City of Casey Cardinia Shire |
| Services/Programs | Dandenong
Pakenham (co-location with Pakenham Hills Primary and Cardinia Shire Maternal Child Health)
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| Group Programs | N/A |
| Client Referrals Process | Client referrals are program dependent, for further information contact reception at the Anglicare location and request to speak to the Team Leader of the program. |
| After Hours Support Availability | No |
| Agency Brokerage Options | Internal support for A Better Way clients available through brokerage. |
| Secondary Consultations | No |
| Information Sharing Requests Process | Information can be shared when external agencies contact the AV program directly and put their request in writing. |
inTouch provides in-Language, in-Culture services, programs and responses to family violence in migrant and refugee communities. It works across the family violence continuum, providing specialist case management, perpetrator programs, a women’s legal centre and specialised migration assistance, post-crisis recovery, training opportunities and capacity-building projects across the sector and community.
| Locations/Addresses | inTouch Multicultural Centre Against Family Violence GPO Box 2905 Melbourne Vic 3001Street address available on request [email protected] |
| Contact Number | Office: 03 9413 6500 Intake and Referrals: 1800 755 988 |
| Catchment of Services | City of Greater Dandenong City of Casey Cardinia Shire |
| Services/Programs |
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| Group Programs | N/A |
| Client Referrals Process | Self-referrals for support- Call 1800 755 988 or visit here
To refer a client visit here or email [email protected] Motivation for Change program email [email protected] |
| After Hours Support Availability | N/A |
| Agency Brokerage Options | Internal Support for inTouch clients can be provided through Flexible Support Packages. |
| Secondary Consultations | inTouch provides case management and legal secondary consultations
Case management: Click here Legal services: Click here Migration support: Click here |
| Information Sharing Requests Process | Information can be shared when external agencies complete Information Sharing Scheme (ISS) form and email to [email protected] |
Relationships Australia Victoria (RAV) is a community based, not-for-profit organisation with no religious affiliations.
This year we’re proud to celebrate 75 years providing family and relationship support services.
We are committed to providing safe, inclusive and accessible services for all members of the community, regardless of religion, age, gender, sexual orientation, lifestyle choice, cultural background or economic circumstances.
We believe that people, in all their diversity, have the right to live their lives safely and with dignity, with their families and within their communities, and to enjoy positive, respectful, safe and fulfilling relationships.
| Locations/Addresses | 2/199 South Gippsland Highway, Cranbourne 5990 1900
405 Narre Warren Road. Cranbourne North 5911 5400 1-2 38 Clyde Road, Berwick 8768 4111 |
| Contact Number | 03 5911 5400 |
| Catchment of Services | City of Greater Dandenong City of Casey Cardinia Shire |
| Services/Programs | Relationship Counselling – couples, individuals and families
Family Dispute Resolution – property and parent matters Family Violence – Mens Case Management Support, Mens Behavioiur Change Programs, Post MBC Programs – Sustain and Re-pairenting Family Violence Counselling – PEV adults and children including women’s group for PEV. Communities for Children Programs – Tuning Into Kids general Dads and Afghan Mums and Dads Please note, some programs may have fees associated. Enquire within for more information. |
| Group Programs | Click here for more information |
| Client Referrals Process | Client referrals are program dependent, for further information contact reception at the RAV location and request referral to a specific program.
Details on the website |
| After Hours Support Availability | Cranbourne – Relationship counselling Tuesdays until 8pm
Cranbourne – FV Counselling Wednesdays until 8pm MBC is all after hours from 6:30pm-8:30pm Some TIK groups are 6:30pm-8:30pm Mediation at the FRC Berwick until 8pm Tues and Wed. |
| Agency Brokerage Options | For men in Men’s case Management Brokerage is available. |
| Secondary Consultations | No formal secondary consultations, however seniors and coordinators are happy to consult with other agencies if required. |
| Information Sharing Requests Process | No formal secondary consultations, however seniors and coordinators are happy to consult with other agencies if required. |
Uniting is a community services organisation that delivers services and programs across Victoria and Tasmania. We strive to make a difference for individuals, families and communities.
| Locations/Addresses | Dandenong Office Address: 51 Princes Highway, Dandenong, 3175, VIC. Narre Warren Office: 55 Webb St Narre Warren 3805, VIC. Pakenham Office: Level 2, 50 Station St, Pakenham 3810, VIC. Cranbourne Office: 184 Sladen St, Cranbourne 3977, VIC. |
| Contact Numbers | Dandenong Phone: 8792 8999
Narre Warren Phone: 9704 8377 Pakenham Phone: 5945 3900 Cranbourne Phone: 5990 8400 |
| Catchment Area of Services | City of Greater Dandenong City of Casey Cardinia Shire |
| Services/Programs | Integrated Family Services, Family Preservation and Reunification. |
| Group Programs |
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| Client Referrals Process | Hub Phone no: 1800 271 170
General email: [email protected] Walk into any of our locations or can receive professional referrals on behalf of clients. |
| After Hours Support Availability | N/A |
| Agency Brokerage Options | Internal Support For Clients is provided through
Support for agencies and clients across Victoria
EVP offers financial assistance and confidential support to people escaping Family Violence to move forward and set up a home that’s free from violence. Attached is some information on eligibility, what EVP offers to consumers and how to make a referral. Agencies and case workers can check eligibility and submit applications for your clients via the program by following this link Contact details: Melissa (Mel) Amroodt- Team Leader – 8792 8999 |
| Secondary Consultations | Secondary consultations are provided by a specialist family violence consultant for internal Uniting workers only. The exception to this is if professionals are seeking a family violence consultation and they are member agencies within the child and family services alliance |
| Information Sharing Requests Process | To request the ISS form contact Uniting reception and ask to speak to the Team Leader of the relevant program. ISS form not publicly available. Contact reception. |
VACCA is a community services organisation that delivers services and programs. VACCA is a statewide Aboriginal Community Controlled Organisation servicing children, young people, families and community members.
| Locations/Addresses | Suite 2 Level 2 1-7 Langhorne Street, Dandenong, VIC, 3175 |
| Contact Numbers for Corresponding Locations | 9108 3500 |
| Catchment Area of Services | City of Greater Dandenong City of Casey Cardinia Shire |
| Services/Programs |
Family Services
Justice Support
Community Programs
OOHC
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| Group Programs |
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| Client Referrals Process | IFS, FV & Men’s mainly through the Orange Door Contact reception for other services. |
| After Hours Support Availability | Kinship and Foster Care – please obtain information through appropriate worker. |
| Agency Brokerage Options | Family Violence
Family Services Justice programs
Through the Orange Doors |
| Secondary Consultations | Yes. Contact reception and they will guide you to the appropriate service on Ph: 9108 3500 |
| Information Sharing Requests Process |
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Windermere is a not-for-profit community service organisation working across Victoria including key regional locations, to help those who need it most., our aim remains constant; to build stronger, connected and supported communities.
Working together with our community, we deliver many services through critical partnerships with government to meet our purpose. We aim to get in early to help children, families and individuals find the best solutions for their varied and complex issues.
| Locations/Addresses | Windermere Narre Warren 48 Webb Street, Narre Warrant 3805 1300 946 337Toomah Community Centre 18 Golden Green Street, Pakenham 3810 1300 946 337 |
| Contact Numbers | 1300 946 337 |
| Catchment Area of Services | City of Greater Dandenong City of Casey Cardinia Shire |
| Services/Programs | Family Services:
Family Violence:
Sexual Assault:
Homelessness Support Services:
NDIS:
VAP and Trauma recovery:
Early Intervention Therapy Services:
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| Group Programs | Click here for information about group programs |
| Client Referrals Process | Family Services and Family Violence Case Management – TOD
Homelessness – WAYSS EITS, Family Day Care, OoHSC, VAP – Contact Windermere Bushfire recovery – Phone 03 8793 4206 between 8 am – 6 pm on weekdays or leave a message and staff will return your call the following business day. Or you can email [email protected] Counselling (FV and Sexual Assault) – Direct to Windermere or consumers can self-refer. |
| After Hours Support Availability | N/A |
| Agency Brokerage Options | Flexible Support Packages for internal clients. |
| Secondary Consultations | Our Family Services Specialist Disability Practitioner provides secondary consultation. Call reception at Windermere and advise you’re calling for a secondary consultation with Tracey McQueen 1300 946 337. |
| Information Sharing Requests Process | Information can be shared when external agencies via email to our privacy officer [email protected] |