Hampton Park Community House (HPCH)Â offers a welcoming environment, with friendly staff and an inviting atmosphere. They are set amongst the communities shopping precinct, community facilities and local businesses in the heart of Hampton Park.
Locations/Addresses | 16-20 Stuart Avenue, Hampton Park VIC 3976 |
Contact Numbers for Corresponding Locations | 03 8768 8342 |
Catchment Area of Services | City of Casey |
Services/Programs | Family Services:
Family Violence:
Children Services:
Community Services:
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Group Programs | N/A |
Client Referrals Process | Client referrals come through TOD.
Community members looking to access children’s services and community services should call the house or go to the website for more info. |
After Hours Support Availability | No |
Agency Brokerage Options | Internal Support for clients is provided through flexible support packages. |
Secondary Consultations | N/A |
Information Sharing Requests Process | No – ISS form is not publicly available on the website. |
inTouch provides in-Language, in-Culture services, programs and responses to family violence in migrant and refugee communities. It works across the family violence continuum, providing specialist case management, perpetrator programs, a women’s legal centre and specialised migration assistance, post-crisis recovery, training opportunities and capacity-building projects across the sector and community.
Locations/Addresses | inTouch Multicultural Centre Against Family Violence GPO Box 2905 Melbourne Vic 3001Street address available on request [email protected] |
Contact Number | Office: 03 9413 6500 Intake and Referrals: 1800 755 988 |
Catchment of Services | City of Greater Dandenong City of Casey Cardinia Shire |
Services/Programs |
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Group Programs | N/A |
Client Referrals Process | Self-referrals for support- Call 1800 755 988 or visit here
To refer a client visit here or email [email protected] Motivation for Change program email [email protected] |
After Hours Support Availability | N/A |
Agency Brokerage Options | Internal Support for inTouch clients can be provided through Flexible Support Packages. |
Secondary Consultations | inTouch provides case management and legal secondary consultations
Case management: Click here Legal services: Click here Migration support: Click here |
Information Sharing Requests Process | Information can be shared when external agencies complete Information Sharing Scheme (ISS) form and email to [email protected] |
Relationships Australia Victoria (RAV) is a community based, not-for-profit organisation with no religious affiliations.
This year we’re proud to celebrate 75 years providing family and relationship support services.
We are committed to providing safe, inclusive and accessible services for all members of the community, regardless of religion, age, gender, sexual orientation, lifestyle choice, cultural background or economic circumstances.
We believe that people, in all their diversity, have the right to live their lives safely and with dignity, with their families and within their communities, and to enjoy positive, respectful, safe and fulfilling relationships.
Locations/Addresses | 2/199 South Gippsland Highway, Cranbourne 5990 1900
405 Narre Warren Road. Cranbourne North 5911 5400 1-2 38 Clyde Road, Berwick 8768 4111 |
Contact Number | 03 5911 5400 |
Catchment of Services | City of Greater Dandenong City of Casey Cardinia Shire |
Services/Programs | Relationship Counselling – couples, individuals and families
Family Dispute Resolution – property and parent matters Family Violence – Mens Case Management Support, Mens Behavioiur Change Programs, Post MBC Programs – Sustain and Re-pairenting Family Violence Counselling – PEV adults and children including women’s group for PEV. Communities for Children Programs – Tuning Into Kids general Dads and Afghan Mums and Dads Please note, some programs may have fees associated. Enquire within for more information. |
Group Programs | Click here for more information |
Client Referrals Process | Client referrals are program dependent, for further information contact reception at the RAV location and request referral to a specific program.
Details on the website |
After Hours Support Availability | Cranbourne – Relationship counselling Tuesdays until 8pm
Cranbourne – FV Counselling Wednesdays until 8pm MBC is all after hours from 6:30pm-8:30pm Some TIK groups are 6:30pm-8:30pm Mediation at the FRC Berwick until 8pm Tues and Wed. |
Agency Brokerage Options | For men in Men’s case Management Brokerage is available. |
Secondary Consultations | No formal secondary consultations, however seniors and coordinators are happy to consult with other agencies if required. |
Information Sharing Requests Process | No formal secondary consultations, however seniors and coordinators are happy to consult with other agencies if required. |
The South Eastern Centre Against Sexual Assault and Family Violence, SECASA is a community-based Monash Health
program that is covered by the new regulatory scheme.
SECASA is a specialist sexual assault and family violence service, which provides:
- Time-limited therapeutic interventions and counselling following sexual assault and/or family violence, to victim/survivors and
other affected family members. - 24/7 sexual assault crisis response for people who have been sexually assaulted in the past two weeks or disclosed past
sexual assault for the first time. - Assessment and intervention for children and young people with harmful sexual behaviours, and their families
- Community education and prevention work, including programs in early learning, primary and secondary schools
- Secondary consultation
- Professional Training
Locations/Addresses | 867 Centre Rd Bentleigh East
1 Hartnett Drive Seaford Nepean Hwy McCrae Dandenong St Dandenong Monash University Clayton 7 Main St Pakenham Hastings Wallaroo Community Centre Hastings 140-154 Sladen Street Cranbourne |
Contact Number | Bentleigh East 9928 8741
Seaford 8770 1000 McCrae 8770 1000 Dandenong 8769 2200 Clayton 9928 8741 Pakenham 8769 2200 Hastings 8770 1000 Cranbourne 8760 2200 |
Catchment of Services | City of Greater Dandenong City of Casey Cardinia Shire |
Services/Programs | View on website here |
Group Programs | N/A |
Client Referrals Process | Please call to discuss with our Intake Team on 9928 8741 After Hours is via the Sexual Assault Crisis Line (SACL) on 1800 806 292 |
After Hours Support Availability | Yes SECASA provides a 24/7 sexual assault crisis response for people who have been sexually assaulted in the past two weeks, or disclosed past sexual assault for the first time, and therapeutic interventions for children and young people with harmful sexual behaviours, and their families at Monash Medical Centre Clayton.
After Hours is via the Sexual Assault Crisis Line (SACL) on 1800 806 292 |
Agency Brokerage Options | Yes, but only for SECASA registered clients. |
Secondary Consultations | Yes we provide this but it is not separately funded. |
Information Sharing Requests Process | SECASA falls under the Information Sharing guidelines for Monash Health. There are extensive guidelines and procedures that all Monash Health staff must follow.ISS available here |
Sometimes things at home or in a relationship are not OK and you need some help and support.
At The Orange Door we are here to listen to you and help you to get the support you need quickly and easily.
We can help if:
- you need help with parenting, or you are worried about the wellbeing or development of a child or young person
- someone close to you is making you feel afraid or unsafe such as your partner, ex-partner, family member or carer
- you are a child or young person who doesn’t feel safe or cared for
- you are at risk of using abusive or controlling behaviour or you need help with these behaviours at home or in a relationship
- you are worried about the safety of someone you know
- you have experienced family violence, including controlling behaviour like someone monitoring where you go, who you visit or how you spend money.
We can work with you on your own, or together with your family members depending on your situation.
We welcome everyone at The Orange Door and you don’t need a referral. You can seek help or support if you are a migrant or a refugee or do not have permanent residency.
We know that people continue to be affected by family violence long after the violence stops.
If you have experienced family violence in the past and would like help now, contact The Orange Door.
Locations/Addresses | Primary Southern Melbourne Area Site: 311 Lonsdale Street, Dandenong​​​​​​​ VIC 3175
Access Point, Pakenham: 48 John Street, Pakenham Access Point, Cranbourne: Community Information Service Cranbourne 156 Sladen St Cranbourne VIC 3977 |
Contact Numbers | 1800 271 170 |
Catchment Area of Services | City of Greater Dandenong City of Casey Cardinia Shire |
Services/Programs |
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Group Programs | N/A |
Client Referrals Process | Hub Phone no: 1800 271 170
General email: [email protected] Walk into any of our locations or can receive professional referrals on behalf of clients. |
After Hours Support Availability | N/A |
Agency Brokerage Options | Brokerage is only available directly to clients during assessment and intake supports. |
Secondary Consultations | The Orange Door undertake secondary consultations with professionals/members of the public (external parties). Secondary consultations are a critical aspect of assisting practitioners/external parties determine the seriousness of risk, and safety planning as well as child wellbeing and parenting assessments. Secondary consultation is also a key aspect of building a shared understanding of family violence and child wellbeing and developing system-wide consistent and collaborative practice.
Secondary consultations can be:
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Information Sharing Requests Process | TOD/FSV do not have a generic ISS request form. Requests are to be made via email or phone call. |
Uniting is a community services organisation that delivers services and programs across Victoria and Tasmania. We strive to make a difference for individuals, families and communities.
Locations/Addresses | Dandenong Office Address: 51 Princes Highway, Dandenong, 3175, VIC. Narre Warren Office: 55 Webb St Narre Warren 3805, VIC. Pakenham Office: Level 2, 50 Station St, Pakenham 3810, VIC. Cranbourne Office: 184 Sladen St, Cranbourne 3977, VIC. |
Contact Numbers | Dandenong Phone: 8792 8999
Narre Warren Phone: 9704 8377 Pakenham Phone: 5945 3900 Cranbourne Phone: 5990 8400 |
Catchment Area of Services | City of Greater Dandenong City of Casey Cardinia Shire |
Services/Programs | Integrated Family Services, Family Preservation and Reunification. |
Group Programs |
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Client Referrals Process | Hub Phone no: 1800 271 170
General email: [email protected] Walk into any of our locations or can receive professional referrals on behalf of clients. |
After Hours Support Availability | N/A |
Agency Brokerage Options | Internal Support For Clients is provided through
Support for agencies and clients across Victoria
EVP offers financial assistance and confidential support to people escaping Family Violence to move forward and set up a home that’s free from violence. Attached is some information on eligibility, what EVP offers to consumers and how to make a referral. Agencies and case workers can check eligibility and submit applications for your clients via the program by following this link Contact details: Melissa (Mel) Amroodt- Team Leader – 8792 8999 |
Secondary Consultations | Secondary consultations are provided by a specialist family violence consultant for internal Uniting workers only. The exception to this is if professionals are seeking a family violence consultation and they are member agencies within the child and family services alliance |
Information Sharing Requests Process | To request the ISS form contact Uniting reception and ask to speak to the Team Leader of the relevant program. ISS form not publicly available. Contact reception. |
VACCA is a community services organisation that delivers services and programs. VACCA is a statewide Aboriginal Community Controlled Organisation servicing children, young people, families and community members.
Locations/Addresses | Suite 2 Level 2 1-7 Langhorne Street, Dandenong, VIC, 3175 |
Contact Numbers for Corresponding Locations | 9108 3500 |
Catchment Area of Services | City of Greater Dandenong City of Casey Cardinia Shire |
Services/Programs |
Family Services
Justice Support
Community Programs
OOHC
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Group Programs |
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Client Referrals Process | IFS, FV & Men’s mainly through the Orange Door Contact reception for other services. |
After Hours Support Availability | Kinship and Foster Care – please obtain information through appropriate worker. |
Agency Brokerage Options | Family Violence
Family Services Justice programs
Through the Orange Doors |
Secondary Consultations | Yes. Contact reception and they will guide you to the appropriate service on Ph: 9108 3500 |
Information Sharing Requests Process |
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Wayss exists to provide support to people who are homeless, or at risk of homelessness, or people who have experienced family violence, to access safe, secure and affordable housing.
Locations/Addresses | Dandenong: 20 Princes Highway, Dandenong (head office) Cranbourne: 156 Slade Street, Cranbourne (by appointment only) Pakenham: 48 John Street, Pakenham (by appointment only) |
Contact Numbers for Corresponding Locations | 9791 6111 |
Catchment Area of Services | City of Greater Dandenong City of Casey Cardinia Shire |
Services/Programs | Family Violence
Case Management Support
Rapid Response (After Hours)
No Wrong Door
Family Violence Refuge
Family Advocacy and Support Services (FASS)
wayss holds the portfolios for Risk Assessment and Management Panel (RAMP) coordinator and Personal Safety Initiative (PSI) coordinator, and has specialist family violence practitioners embedded into:
Housing and Homelessness
Women’s Outreach Program (WOP)
Accommodation Options for Families (AOF)
Tenancy Plus
Drug Court Homelessness Assistance Program (DCHAP)
Aboriginal and Torres Strait Islander Tenants at Risk (ITAR)
Services for Young People
Transitional Support Program
Step Ahead
Emergency Youth Accommodation (EYA)
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Group Programs | N/A |
Client Referrals Process | Referrals are program dependent.
Housing AoF – internal referral after IAP assessment WoP – internal referral after IAP assessment Tenancy Plus – Referral through OoH or Community Housing worker, or internal referrals after IAP assessment – Email [email protected] DCHAP – Can only be made by the Drug Court by a specialist Community Corrections Officer ITAR – Referrals from Aboriginal Housing Victoria, OoH, or self-referral through Community. Email [email protected] Services for Young People Transitional Support Program – Email [email protected] (referral form required – contact the team to obtain) EYA – [email protected] with IAP assessment tool. Vacancies are listed on the Victorian Homelessness Database Family Violence Rapid Response – The Orange Door, Safe Steps and specialised FV services within SMA can refer victim-survivors to the Rapid Response service. Call the team on 8797 1800 to check eligibility/notify of incoming referral and then email [email protected] with referral form No Wrong Door- clients can self-refer by presenting to head office or calling 9791 6111. Professionals referrals via email [email protected] Family Violence Refuge – all refuge referrals are made through Safe Steps FASS – Contact the Victoria Legal Aid help line on 1300 792 387 between 8am and 5pm, and ask to speak to the FASS information referral officer |
After Hours Support Availability | Kinship and Foster Care – please obtain information through appropriate worker. |
Agency Brokerage Options | Wayss has limited brokerage attached to both the housing and family violence streams of support
Additional funding:
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Secondary Consultations | All programs can provide secondary consultation including eligibility and referral pathways.
ITAR provides secondary consultation regarding housing options for Aboriginal and Torres Strait clients – [email protected] The below family violence programs also provide specialised secondary consultation Family Violence and Disability Practice Leader [email protected] or 0422 588 284 (email preferred). Secondary consultations provided where clients have experienced family violence or sexual assault, when there is an intersect of disability (diagnosed or undiagnosed, including mental health). Consultation can be around any family member who has a disability – victim survivor, child victim survivor or perpetrator. Clients must reside in SMA catchment area. No Wrong Door – contact 9791 6111 or email [email protected] RAMP – [email protected]Secondary consultation regarding high-risk family violence clients who are being considered for referral to RAMP panel FV Child Protection specialist worker – [email protected] PSI coordinator – [email protected] |
Information Sharing Requests Process | If services are aware of an allocated practitioner supporting a client, they should contact the practitioner directly. All other requests should go through [email protected]
All information requests must meet the relevant guidelines. |
Wellsprings for Women is a women’s only centre providing a range of programs and services that support and build women’s capabilities, self-determination, health and wellbeing. We operate in Dandenong, and outreach to Casey and Cardinia. We use a trauma informed and intersectional approach to our work which is underpinned by community development principles, human rights and equality.
Locations/Addresses | 79 Langhorne Street, Dandenong, 3175, VIC |
Contact Numbers | (03) 9701 3740 |
Catchment Area of Services | City of Greater Dandenong City of Casey Cardinia Shire |
Services/Programs | EducationCheck the range of classes in English literacy, computer literacy and vocational pathway programs to suit all levels. We also offer a Family Learning Partnership program and Literacy and Numeracy courses contextualised to aged care and child care industries
Employment Pathways and Support:
Community Support Programs:
Family Violence – Prevention:
Family Violence – Response:
Volunteering opportunities and student placementsOur volunteering program includes student placements, work placements and general volunteering in all aspects of our organisation. Other Services include:
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Group Programs | Click here for more information |
Client Referrals Process | Both internal and external referrals are accepted.
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After Hours Support Availability | No |
Agency Brokerage Options | Internal Support For Clients is provided through:
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Secondary Consultations | All professionals are welcome to seek a secondary consultation from Wellsprings.
Call reception and request to speak to the Women Support Team – Team leader Aimee Greenstein at [email protected] or on 0413 860 176 to access a secondary consultation. Alternatively, you can contact the Intake Worker: Fatima Ali at [email protected] or on 0468 735 834 to request a secondary consultation. |
Information Sharing Requests Process | Information can be shared when external agencies complete Information Sharing Scheme (ISS) form. To request the ISS form, contact Wellsprings for Women reception and ask to speak to the Team Leader of the Women support team. |
Windermere is a not-for-profit community service organisation working across Victoria including key regional locations, to help those who need it most., our aim remains constant; to build stronger, connected and supported communities.
Working together with our community, we deliver many services through critical partnerships with government to meet our purpose. We aim to get in early to help children, families and individuals find the best solutions for their varied and complex issues.
Locations/Addresses | Windermere Narre Warren 48 Webb Street, Narre Warrant 3805 1300 946 337Toomah Community Centre 18 Golden Green Street, Pakenham 3810 1300 946 337 |
Contact Numbers | 1300 946 337 |
Catchment Area of Services | City of Greater Dandenong City of Casey Cardinia Shire |
Services/Programs | Family Services:
Family Violence:
Sexual Assault:
Homelessness Support Services:
NDIS:
VAP and Trauma recovery:
Early Intervention Therapy Services:
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Group Programs | Click here for information about group programs |
Client Referrals Process | Family Services and Family Violence Case Management – TOD
Homelessness – WAYSS EITS, Family Day Care, OoHSC, VAP – Contact Windermere Bushfire recovery – Phone 03 8793 4206 between 8 am – 6 pm on weekdays or leave a message and staff will return your call the following business day. Or you can email [email protected] Counselling (FV and Sexual Assault) – Direct to Windermere or consumers can self-refer. |
After Hours Support Availability | N/A |
Agency Brokerage Options | Flexible Support Packages for internal clients. |
Secondary Consultations | Our Family Services Specialist Disability Practitioner provides secondary consultation. Call reception at Windermere and advise you’re calling for a secondary consultation with Tracey McQueen 1300 946 337. |
Information Sharing Requests Process | Information can be shared when external agencies via email to our privacy officer [email protected] |