Hampton Park Community House (HPCH) offers a welcoming environment, with friendly staff and an inviting atmosphere. They are set amongst the communities shopping precinct, community facilities and local businesses in the heart of Hampton Park.

Locations/Addresses 16-20 Stuart Avenue, Hampton Park VIC 3976
Contact Numbers for Corresponding Locations 03 8768 8342
Catchment Area of Services City of Casey
Services/Programs Family Services:

  • Integrated Family Services

Family Violence:

  • Case Management Support
  • Therapeutic Counselling Support

Children Services:

  • Kindergarten
  • Occasional Care
  • Before- and After-School-Care
  • Vacation Care

Community Services:

  • Social groups
  • Group classes
  • Accredited Courses
  • Learn Local Courses
Group Programs N/A
Client Referrals Process Client referrals come through TOD.

Community members looking to access children’s services and community services should call the house or go to the website for more info.

After Hours Support Availability No
Agency Brokerage Options Internal Support for clients is provided through flexible support packages.
Secondary Consultations N/A
Information Sharing Requests Process No – ISS form is not publicly available on the website.

 

inTouch provides in-Language, in-Culture services, programs and responses to family violence in migrant and refugee communities. It works across the family violence continuum, providing specialist case management, perpetrator programs, a women’s legal centre and specialised migration assistance, post-crisis recovery, training opportunities and capacity-building projects across the sector and community.

Locations/Addresses inTouch Multicultural Centre Against Family Violence
GPO Box 2905
Melbourne Vic 3001Street address available on request [email protected]
Contact Number Office: 03 9413 6500
Intake and Referrals: 1800 755 988
Catchment of Services City of Greater Dandenong
City of Casey
Cardinia Shire
Services/Programs
  • Specialist family violence case management
  • Motivation for Change, an in-Language, in-Culture program for men who use violence
  • Legal and migration services for existing inTouch clients
  • Secondary consultations
  • Capacity building projects for sector and community organisations
  • Learning and development program
Group Programs N/A
Client Referrals Process Self-referrals for support- Call 1800 755 988 or visit here

To refer a client visit here or email [email protected]

Motivation for Change program email [email protected]
*Legal and migration support is only provided to clients receiving inTouch’s case management services.

After Hours Support Availability N/A
Agency Brokerage Options Internal Support for inTouch clients can be provided through Flexible Support Packages.
Secondary Consultations inTouch provides case management and legal secondary consultations

Case management: Click here

Legal services: Click here

Migration support: Click here

Information Sharing Requests Process Information can be shared when external agencies complete Information Sharing Scheme (ISS) form and email to [email protected]

 

Relationships Australia Victoria (RAV) is a community based, not-for-profit organisation with no religious affiliations.

This year we’re proud to celebrate 75 years providing family and relationship support services.

We are committed to providing safe, inclusive and accessible services for all members of the community, regardless of religion, age, gender, sexual orientation, lifestyle choice, cultural background or economic circumstances.

We believe that people, in all their diversity, have the right to live their lives safely and with dignity, with their families and within their communities, and to enjoy positive, respectful, safe and fulfilling relationships.

 

Locations/Addresses 2/199 South Gippsland Highway, Cranbourne 5990 1900

405 Narre Warren Road. Cranbourne North 5911 5400

1-2 38 Clyde Road, Berwick 8768 4111

Contact Number 03 5911 5400
Catchment of Services City of Greater Dandenong
City of Casey
Cardinia Shire
Services/Programs Relationship Counselling – couples, individuals and families

Family Dispute Resolution – property and parent matters

Family Violence – Mens Case Management Support, Mens Behavioiur Change Programs, Post MBC Programs – Sustain and Re-pairenting

Family Violence Counselling – PEV adults and children including women’s group for PEV.

Communities for Children Programs – Tuning Into Kids general Dads and Afghan Mums and Dads

Please note, some programs may have fees associated. Enquire within for more information.

Group Programs Click here for more information
Client Referrals Process Client referrals are program dependent, for further information contact reception at the RAV location and request referral to a specific program.

Details on the website

After Hours Support Availability Cranbourne – Relationship counselling Tuesdays until 8pm

Cranbourne – FV Counselling Wednesdays until 8pm

MBC is all after hours from 6:30pm-8:30pm

Some TIK groups are 6:30pm-8:30pm

Mediation at the FRC Berwick until 8pm Tues and Wed.

Agency Brokerage Options For men in Men’s case Management Brokerage is available.
Secondary Consultations No formal secondary consultations, however seniors and coordinators are happy to consult with other agencies if required.
Information Sharing Requests Process No formal secondary consultations, however seniors and coordinators are happy to consult with other agencies if required.

 

The South Eastern Centre Against Sexual Assault and Family Violence, SECASA is a community-based Monash Health
program that is covered by the new regulatory scheme.
SECASA is a specialist sexual assault and family violence service, which provides:

  • Time-limited therapeutic interventions and counselling following sexual assault and/or family violence, to victim/survivors and
    other affected family members.
  • 24/7 sexual assault crisis response for people who have been sexually assaulted in the past two weeks or disclosed past
    sexual assault for the first time.
  • Assessment and intervention for children and young people with harmful sexual behaviours, and their families
  • Community education and prevention work, including programs in early learning, primary and secondary schools
  • Secondary consultation
  • Professional Training
Locations/Addresses 867 Centre Rd Bentleigh East

1 Hartnett Drive Seaford

Nepean Hwy McCrae

Dandenong St Dandenong

Monash University Clayton

7 Main St Pakenham

Hastings Wallaroo Community Centre Hastings

140-154 Sladen Street Cranbourne

Contact Number Bentleigh East 9928 8741

Seaford 8770 1000

McCrae 8770 1000

Dandenong 8769 2200

Clayton 9928 8741

Pakenham 8769 2200

Hastings 8770 1000

Cranbourne 8760 2200

Catchment of Services City of Greater Dandenong
City of Casey
Cardinia Shire
Services/Programs View on website here
Group Programs N/A
Client Referrals Process Please call to discuss with our Intake Team on 9928 8741
After Hours is via the Sexual Assault Crisis Line (SACL) on 1800 806 292
After Hours Support Availability Yes SECASA provides a 24/7 sexual assault crisis response for people who have been sexually assaulted in the past two weeks, or disclosed past sexual assault for the first time, and therapeutic interventions for children and young people with harmful sexual behaviours, and their families at Monash Medical Centre Clayton.

After Hours is via the Sexual Assault Crisis Line (SACL) on 1800 806 292

Agency Brokerage Options Yes, but only for SECASA registered clients.
Secondary Consultations Yes we provide this but it is not separately funded.
Information Sharing Requests Process SECASA falls under the Information Sharing guidelines for Monash Health. There are extensive guidelines and procedures that all
Monash Health staff must follow.ISS available here

 

Sometimes things at home or in a relationship are not OK and you need some help and support.

At The Orange Door we are here to listen to you and help you to get the support you need quickly and easily.

We can help if:

  • you need help with parenting, or you are worried about the wellbeing or development of a child or young person
  • someone close to you is making you feel afraid or unsafe such as your partner, ex-partner, family member or carer
  • you are a child or young person who doesn’t feel safe or cared for
  • you are at risk of using abusive or controlling behaviour or you need help with these behaviours at home or in a relationship
  • you are worried about the safety of someone you know
  • you have experienced family violence, including controlling behaviour like someone monitoring where you go, who you visit or how you spend money.

We can work with you on your own, or together with your family members depending on your situation.
We welcome everyone at The Orange Door and you don’t need a referral. You can seek help or support if you are a migrant or a refugee or do not have permanent residency.
We know that people continue to be affected by family violence long after the violence stops.

If you have experienced family violence in the past and would like help now, contact The Orange Door.

Locations/Addresses Primary Southern Melbourne Area Site: 311 Lonsdale Street, Dandenong​​​​​​​ VIC 3175

Access Point, Pakenham: 48 John Street, Pakenham

Access Point, Cranbourne: Community Information Service Cranbourne 156 Sladen St Cranbourne VIC 3977

Contact Numbers 1800 271 170
Catchment Area of Services City of Greater Dandenong
City of Casey
Cardinia Shire
Services/Programs
  • Listening to you to understand the difficulties you’re facing.
  • Helping you to explore your options and think about what you want to do next.
  • Working with you to improve you and/or your family’s situation.
  • Connecting you to services that can help, such as parenting support groups, services for children, family violence support, counselling, financial help, or legal assistance.
  • Supporting you to access funding for basic living expenses and other costs.
  • Providing information and advice to professionals if you are worried about a vulnerable child in your community.
Group Programs N/A
Client Referrals Process Hub Phone no: 1800 271 170

General email: [email protected]

Walk into any of our locations or can receive professional referrals on behalf of clients.

After Hours Support Availability N/A
Agency Brokerage Options Brokerage is only available directly to clients during assessment and intake supports.
Secondary Consultations The Orange Door undertake secondary consultations with professionals/members of the public (external parties). Secondary consultations are a critical aspect of assisting practitioners/external parties determine the seriousness of risk, and safety planning as well as child wellbeing and parenting assessments. Secondary consultation is also a key aspect of building a shared understanding of family violence and child wellbeing and developing system-wide consistent and collaborative practice.

Secondary consultations can be:

  • ‘de-identified’ where no identifiable information is provided about the person or
  • ‘identified’ where information is shared in relation to the client.
Information Sharing Requests Process TOD/FSV do not have a generic ISS request form. Requests are to be made via email or phone call.

 

Uniting is a community services organisation that delivers services and programs across Victoria and Tasmania. We strive to make a difference for individuals, families and communities.

Locations/Addresses Dandenong Office Address: 51 Princes Highway, Dandenong, 3175, VIC.
Narre Warren Office: 55 Webb St Narre Warren 3805, VIC.
Pakenham Office: Level 2, 50 Station St, Pakenham 3810, VIC.
Cranbourne Office: 184 Sladen St, Cranbourne 3977, VIC.
Contact Numbers Dandenong Phone: 8792 8999

Narre Warren Phone: 9704 8377

Pakenham Phone: 5945 3900

Cranbourne Phone: 5990 8400

Catchment Area of Services City of Greater Dandenong
City of Casey
Cardinia Shire
Services/Programs Integrated Family Services, Family Preservation and Reunification.

Click here for more information

Group Programs
  • Tuning into Kids
  • Reconnect Program
  • Finding Solutions
  • Bringing up Great Kids
  • Eat Well Spend Well
Client Referrals Process Hub Phone no: 1800 271 170

General email: [email protected]

Walk into any of our locations or can receive professional referrals on behalf of clients.

After Hours Support Availability N/A
Agency Brokerage Options Internal Support For Clients is provided through

  • Flexible Support Packages (to access this person has to be client in FS)

Support for agencies and clients across Victoria

  • Escaping Family Violence Payment

EVP offers financial assistance and confidential support to people escaping Family Violence to move forward and set up a home that’s free from violence. Attached is some information on eligibility, what EVP offers to consumers and how to make a referral. Agencies and case workers can check eligibility and submit applications for your clients via the program by following this link

Contact details: Melissa (Mel) Amroodt- Team Leader – 8792 8999
Online link

Secondary Consultations Secondary consultations are provided by a specialist family violence consultant for internal Uniting workers only. The exception to this is if professionals are seeking a family violence consultation and they are member agencies within the child and family services alliance
Information Sharing Requests Process To request the ISS form contact Uniting reception and ask to speak to the Team Leader of the relevant program. ISS form not publicly available. Contact reception.

 

VACCA is a community services organisation that delivers services and programs. VACCA is a statewide Aboriginal Community Controlled Organisation servicing children, young people, families and community members.

Locations/Addresses Suite 2 Level 2 1-7 Langhorne Street, Dandenong, VIC, 3175
Contact Numbers for Corresponding Locations 9108 3500
Catchment Area of Services City of Greater Dandenong
City of Casey
Cardinia Shire
Services/Programs

Family Services

  • Integrated Family Services
  • Family Preservation and Reunification
  • Specialist Disability
  • ALW (Aboriginal liaison Worker)
  • Parenting Groups (PPP)
  • Family Violence
  • Case Management Support for women and men
  • Therapeutic Counselling Support
  • Orange Doors SMA/BPA
  • Aboriginal Access Point

Justice Support

  • Youth Justice 12-21
  • Local justice / anyone on a CCO

Community Programs

  • Cultural Events
  • Community Support
  • Emergency Relief
  • Housing and Homelessness Support
  • Link-Up Victoria
  • Lakidjeka

OOHC

  • Kinship care
  • Foster Care
  • Targeted Care Packages (TCP)
Group Programs
  • Windook Dads
  • Womens Group
  • KKHWC (koorie kids homework club)
Client Referrals Process IFS, FV & Men’s mainly through the Orange Door
Contact reception for other services.
After Hours Support Availability Kinship and Foster Care – please obtain information through appropriate worker.
Agency Brokerage Options Family Violence

  • Crisis Brokerage
  • Flexible Support Packages

Family Services

Justice programs

  • Crisis Brokerage

Through the Orange Doors

Secondary Consultations Yes. Contact reception and they will guide you to the appropriate service on Ph: 9108 3500
Information Sharing Requests Process
  • Information can be shared when external agencies complete Information Sharing Scheme (ISS) form.
  • To request the ISS form contact VACCA reception (Ph:91083500) and ask to speak to the Team Leader of the relevant program.

Wayss exists to provide support to people who are homeless, or at risk of homelessness, or people who have experienced family violence, to access safe, secure and affordable housing.

Locations/Addresses Dandenong: 20 Princes Highway, Dandenong (head office)
Cranbourne: 156 Slade Street, Cranbourne (by appointment only)
Pakenham: 48 John Street, Pakenham (by appointment only)
Contact Numbers for Corresponding Locations 9791 6111
Catchment Area of Services City of Greater Dandenong
City of Casey
Cardinia Shire
Services/Programs Family Violence

Case Management Support

  • Specialist family violence case management response including advocacy, support and referrals for women and their children escaping family violence.

Rapid Response (After Hours)

  • Provides assistance to women and their children in emergency accommodation provided by Safe Steps, The Orange Door, or a local specialist FV organisation, due to FV crisis. Telephone and face-to-face support provided between 5pm and 9am. The Rapid Response team also support women and their children while they are waiting to be allocated to a FV case worker

No Wrong Door

  • Family Violence intake at wayss, for women who experience barriers in accessing The Orange Door

Family Violence Refuge

  • Refuge accommodation for women and their children escaping family violence. Intensive case management provided, with therapeutic supports for children

Family Advocacy and Support Services (FASS)

  • Family Violence support to women and their children who are attending the Family Law Courts in relation to their FV case. Non-legal supports provided and linkages to a duty lawyer

wayss holds the portfolios for Risk Assessment and Management Panel (RAMP) coordinator and Personal Safety Initiative (PSI) coordinator, and has specialist family violence practitioners embedded into:

  • Child Protection Southern Melbourne
  • Maternal Child Health Nurse (Dandenong)
  • Family Violence Investigation Unit at MDC Dandenong (Alexis position)
  • The Orange Door

Housing and Homelessness
Initial Assessment and Planning

  • The primary entry point for people who are homeless or at risk of homelessness. The IA&P team provides and assessment of housing and support needs, provides information, advice and advocacy

Women’s Outreach Program (WOP)

  • Supports single women, or women with children over the age of 16 who have a history of homelessness or housing insecurity, alongside complex support needs such as a history of family violence, mental ill health, alcohol or drug dependency, and disengagement with services.

Accommodation Options for Families (AOF)

  • Provides housing support to families at risk of, or currently experiencing, homelessness. Supports families to access, establish and maintain private rentals. Suitable for all family groups with children in their care, who are private rental ready

Tenancy Plus

  • Support and advocacy for social housing tenants to establish a new tenancy, achieve sustainable tenancies, and support to avoid housing breakdown.

Drug Court Homelessness Assistance Program (DCHAP)

  • Homelessness/housing support for people on a drug treatment order. The program addresses the underlying factors contributing to homelessness beyond AoD dependency

Aboriginal and Torres Strait Islander Tenants at Risk (ITAR)

  • Provides supports to Aboriginal and Torres Strait Islanders who are tenants, or prospective tenants, of Aboriginal Housing Victoria, or OoH. Support provided to maintain sustainable housing, support with priority transfers and new applications, and assistance for issues that may place tenancy at risk.

Services for Young People

  • Primary entry point for young people (16-25) who are experiencing, or at risk of, homelessness.

Transitional Support Program

  • Case management supports for young people (16-25) at risk of homelessness

Step Ahead

  • Supported accommodation for single young people aged 16-25 who are experiencing, or at risk of homelessness. Clients must be studying, working or in training and be willing to engage in intensive case management to be eligible for this program

Emergency Youth Accommodation (EYA)

  • Short-term crisis accommodation (up to 6 weeks) for young people (aged 16-25). EYA is staffed 24/7 and is free from violence, aggression, drugs and alcohol
Group Programs N/A
Client Referrals Process Referrals are program dependent.

Housing
IAP clients can self-refer by presenting to head office or calling 9791 6111. External referrals can be made via [email protected]

AoF – internal referral after IAP assessment

WoP – internal referral after IAP assessment

Tenancy Plus – Referral through OoH or Community Housing worker, or internal referrals after

IAP assessment – Email [email protected]

DCHAP – Can only be made by the Drug Court by a specialist Community Corrections Officer

ITAR – Referrals from Aboriginal Housing Victoria, OoH, or self-referral through Community. Email [email protected]

Services for Young People
Internal referrals after IAP assessment, and external referrals below:
Step Ahead – email [email protected] (referral form required – contact the team to obtain)

Transitional Support Program – Email [email protected] (referral form required – contact the team to obtain)

EYA – [email protected] with IAP assessment tool. Vacancies are listed on the Victorian Homelessness Database

Family Violence
Case Management – Referrals are received from The Orange Door, or made internally through No Wrong Door

Rapid Response – The Orange Door, Safe Steps and specialised FV services within SMA can refer victim-survivors to the Rapid Response service. Call the team on 8797 1800 to check eligibility/notify of incoming referral and then email [email protected] with referral form

No Wrong Door- clients can self-refer by presenting to head office or calling 9791 6111. Professionals referrals via email [email protected]

Family Violence Refuge – all refuge referrals are made through Safe Steps

FASS – Contact the Victoria Legal Aid help line on 1300 792 387 between 8am and 5pm, and ask to speak to the FASS information referral officer

After Hours Support Availability Kinship and Foster Care – please obtain information through appropriate worker.
Agency Brokerage Options Wayss has limited brokerage attached to both the housing and family violence streams of support

Additional funding:

  • Clients may be eligible to access to Housing Establishment Fund (HEF) for crisis accommodation, or support to establish or maintain tenancy
  • Clients may be eligible to access the Private Rental Access Program (PRAP) to support in establishing a tenancy
  • Family violence clients may be eligible to access Flexible Support Packages (funding held by Windermere) and Escaping Violence Payments (funded by Uniting)
  • Clients engaged with Services for Young People programs may be eligible to access brokerage for education and training purposes
  • ITAR clients may be eligible for brokerage to support in establishing or maintaining a tenancy
  • AoF clients may be eligible for brokerage to support establishing a tenancy including access to whitegoods
Secondary Consultations All programs can provide secondary consultation including eligibility and referral pathways.

ITAR provides secondary consultation regarding housing options for Aboriginal and Torres Strait clients – [email protected]

The below family violence programs also provide specialised secondary consultation

Family Violence and Disability Practice Leader [email protected] or 0422 588 284 (email preferred). Secondary consultations provided where clients have experienced family violence or sexual assault, when there is an intersect of disability (diagnosed or undiagnosed, including mental health). Consultation can be around any family member who has a disability – victim survivor, child victim survivor or perpetrator. Clients must reside in SMA catchment area.

No Wrong Door – contact 9791 6111 or email [email protected]
Secondary consultations regarding family violence, risk, safety planning, referral pathways

RAMP – [email protected]Secondary consultation regarding high-risk family violence clients who are being considered for referral to RAMP panel

FV Child Protection specialist worker – [email protected]
Secondary consultations where families who are experiencing family violence are involved in the Child Protection system

PSI coordinator – [email protected]
Secondary consultation regarding appropriateness of a personal safety, security and technology response for victim-survivors.

Information Sharing Requests Process If services are aware of an allocated practitioner supporting a client, they should contact the practitioner directly. All other requests should go through [email protected]

All information requests must meet the relevant guidelines.

 

Wellsprings for Women is a women’s only centre providing a range of programs and services that support and build women’s capabilities, self-determination, health and wellbeing. We operate in Dandenong, and outreach to Casey and Cardinia. We use a trauma informed and intersectional approach to our work which is underpinned by community development principles, human rights and equality.

Locations/Addresses 79 Langhorne Street, Dandenong, 3175, VIC
Contact Numbers (03) 9701 3740
Catchment Area of Services City of Greater Dandenong
City of Casey
Cardinia Shire
Services/Programs EducationCheck the range of classes in English literacy, computer literacy and vocational pathway programs to suit all levels. We also offer a Family Learning Partnership program and Literacy and Numeracy courses contextualised to aged care and child care industries

  • English Literacy
  • Numeracy
  • Computer and digital literacy
  • Study Support for Primary School Students (homework club)
  • Refugee Education Support Program
  • School Partnerships

Employment Pathways and Support:

  • Pathways to Employment Courses
  • Employment Support Program

Community Support Programs:

  • Dari for Afghan Women
  • Road Safety
  • Gardening
  • Choir
  • A range of social groups – Women’s Friendship Cafe, Bounce Back, Women’s Group
  • Family Learning Partnership
  • Playgroups
  • Craft
  • Walking group
  • Learn to Ride

Family Violence – Prevention:

  • Parenting support program
  • Education on gender equality
  • A range of resources
  • Self-Care
  • Girls on the Move
  • Co-design projects

Family Violence – Response:

  • Case management
  • Advocacy
  • Small amount of material aid

Volunteering opportunities and student placementsOur volunteering program includes student placements, work placements and general volunteering in all aspects of our organisation.

Other Services include:

  • Accredited Mental Health First Aid Training
  • Women’s Support Provides Case Management to women impacted by mental health, isolation, family violence, poverty and homelessness.  The services include, safety plans, risk assessment, intake assessment, emergency relief, supported referrals, material aid, support in accessing other services.
  • Safety and Equity Programs Education on human rights, gender equality, prevention of family violence, parenting, self care, respectful relationships, mental health and physical wellbeing
  • Youth and Children’s Services These programs support the skills and wellbeing of children and young women and include playgroups, study support.
  • Housing Support Wellsprings has a dedicated Housing Support Practitioner who assists women and children at risk of homelessness or experiencing homelessness. Priority is given to women and children impacted by family violence
Group Programs Click here for more information
Client Referrals Process Both internal and external referrals are accepted.

  • Client referrals can be referred from programs at Wellsprings for Women
  • Referred from external agencies
  • Self referrals through reception and or via email
After Hours Support Availability No
Agency Brokerage Options Internal Support For Clients is provided through:

  • Flexible Support Packages
  • Escaping Family Violence Payment
  • Red Cross payments – Givit
  • material aide and Voucher support
  • Referral to services that provide material aide / financial support such as emergency relief services and Zakat Foundation (Support with rent)
Secondary Consultations All professionals are welcome to seek a secondary consultation from Wellsprings.

Call reception and request to speak to the Women Support Team – Team leader Aimee Greenstein at [email protected] or on 0413 860 176 to access a secondary consultation.

Alternatively, you can contact the Intake Worker:

Fatima Ali at [email protected] or on 0468 735 834 to request a secondary consultation.

Information Sharing Requests Process Information can be shared when external agencies complete Information Sharing Scheme (ISS) form. To request the ISS form, contact Wellsprings for Women reception and ask to speak to the Team Leader of the Women support team.

 

Windermere is a not-for-profit community service organisation working across Victoria including key regional locations, to help those who need it most., our aim remains constant; to build stronger, connected and supported communities.
Working together with our community, we deliver many services through critical partnerships with government to meet our purpose. We aim to get in early to help children, families and individuals find the best solutions for their varied and complex issues.

Locations/Addresses Windermere Narre Warren
48 Webb Street, Narre Warrant 3805
1300 946 337Toomah Community Centre
18 Golden Green Street, Pakenham 3810
1300 946 337
Contact Numbers 1300 946 337
Catchment Area of Services City of Greater Dandenong
City of Casey
Cardinia Shire
Services/Programs Family Services:

  • Integrated Family Services
  • Family Preservation and Reunification
  • 200 hour Model
  • Family Services Specialist Disability Practitioner
  • Main St ‘Built for Good’ partnership with WAYSS.
  • Group work
  • Children’s Health and Wellbeing Local partnership with Monah Health.

Family Violence:

  • Case Management Support
  • Therapeutic Counselling Support
  • Engaging Families partnership with Windana

Sexual Assault:

  • Therapeutic Counselling Support

Homelessness Support Services:

  • Supporting for Families at risk of homelessness
  • Mum and bubs
  • Transitional Support Program

NDIS:

  • Support coordination
  • Plan Management

VAP and Trauma recovery:

  • Victims assistance program
  • Redress support program
  • Bushfire recovery
  • Storm recovery

Early Intervention Therapy Services:

  • Early Childhood Early Intervention/Key worker
  • Psychology
  • Occupational Therapy
  • Speech therapy
  • Physiotherapy
  • Family Day Care
  • Outside Other Hours School Care
  • Groups
  • CFC Cranbourne
Group Programs Click here for information about group programs
Client Referrals Process Family Services and Family Violence Case Management – TOD

Homelessness – WAYSS

EITS, Family Day Care, OoHSC, VAP – Contact Windermere

Bushfire recovery – Phone 03 8793 4206 between 8 am – 6 pm on weekdays or leave a message and staff will return your call the following business day. Or you can email [email protected]

Counselling (FV and Sexual Assault) – Direct to Windermere or consumers can self-refer.

After Hours Support Availability N/A
Agency Brokerage Options Flexible Support Packages for internal clients.
Secondary Consultations Our Family Services Specialist Disability Practitioner provides secondary consultation. Call reception at Windermere and advise you’re calling for a secondary consultation with Tracey McQueen 1300 946 337.
Information Sharing Requests Process Information can be shared when external agencies via email to our privacy officer [email protected]

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MARAM Collaborative Practice Training

The Southern Melbourne Family Violence Regional Integration Committee host FREE MARAM Collaborative Practice Training. Watch this space to see what dates are available to register.

Click here for more information about MARAM Collaborative Practice Training

SMA Connect is not a crisis response service. If you or someone you know is in immediate danger, call 000
For 24/7 support to find safety from family violence, contact Safe Steps on 1800 015 188.

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