Windermere is a not-for-profit community service organisation working across Victoria including key regional locations, to help those who need it most., our aim remains constant; to build stronger, connected and supported communities.
Working together with our community, we deliver many services through critical partnerships with government to meet our purpose. We aim to get in early to help children, families and individuals find the best solutions for their varied and complex issues.

Locations/Addresses Windermere Narre Warren
48 Webb Street, Narre Warrant 3805
1300 946 337

Toomah Community Centre
18 Golden Green Street, Pakenham 3810
1300 946 337
Contact Numbers 1300 946 337
Catchment Area of Services City of Greater Dandenong
City of Casey
Cardinia Shire
Services/Programs

Family Services:

  • Integrated Family Services
  • Family Preservation and Reunification
  • 200 hour Model
  • Family Services Specialist Disability Practitioner
  • Main St ‘Built for Good’ partnership with WAYSS.
  • Group work
  • Children’s Health and Wellbeing Local partnership with Monah Health.

Family Violence:

  • Case Management Support
  • Therapeutic Counselling Support
  • Engaging Families partnership with Windana

Sexual Assault:

  • Therapeutic Counselling Support

Homelessness Support Services:

  • Supporting for Families at risk of homelessness
  • Mum and bubs
  • Transitional Support Program

NDIS:

  • Support coordination
  • Plan Management

VAP and Trauma recovery:

  • Victims assistance program
  • Redress support program
  • Bushfire recovery
  • Storm recovery

Early Intervention Therapy Services:

  • Early Childhood Early Intervention/Key worker
  • Psychology
  • Occupational Therapy
  • Speech therapy
  • Physiotherapy
  • Family Day Care
  • Outside Other Hours School Care
  • Groups
  • CFC Cranbourne
Group Programs Click here for information about group programs
Client Referrals Process

Family Services and Family Violence Case Management – TOD

Homelessness – WAYSS

EITS, Family Day Care, OoHSC, VAP – Contact Windermere

Bushfire recovery – Phone 03 8793 4206 between 8 am – 6 pm on weekdays or leave a message and staff will return your call the following business day. Or you can email [email protected]

Counselling (FV and Sexual Assault) – Direct to Windermere or consumers can self-refer.
After Hours Support Availability N/A
Agency Brokerage Options Flexible Support Packages for internal clients.
Secondary Consultations Our Family Services Specialist Disability Practitioner provides secondary consultation. Call reception at Windermere and advise you’re calling for a secondary consultation with Tracey McQueen 1300 946 337.
Information Sharing Requests Process Information can be shared when external agencies via email to our privacy officer [email protected]

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MARAM Collaborative Practice Training

The Southern Melbourne Family Violence Regional Integration Committee host FREE MARAM Collaborative Practice Training. Watch this space to see what dates are available to register.

Click here for more information about MARAM Collaborative Practice Training

SMA Connect is not a crisis response service. If you or someone you know is in immediate danger, call 000
For 24/7 support to find safety from family violence, contact Safe Steps on 1800 015 188.

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