Anglicare Victoria works with children, young people and families. We prevent harm and empower people to overcome challenges and achieve their full potential. We believe in families and know that with access to the right support every family can grow and achieve their goals.

We work with families towards positive change. Whether it be a helping hand in a time of crisis or providing longer-term support and care. We partner with local communities, the private and public sectors and our donors to deliver better results.

Supporting tens of thousands of Victorians every year, our 1700+ staff and volunteers operate from more than 45 sites across the state, as well as delivering assistance online, at home and in the community. We are Victoria’s largest provider of Out of Home Care and Family Services, and one of Australia’s most innovative agencies in working with vulnerable children youth and families.

Locations/Addresses Dandenong
Suite 12, 131-147 Walker St, Dandenong VIC 3175Pakenham (co-location with Pakenham Hills Primary and Cardinia Shire Maternal Child Health)
75 Army Rd, Pakenham VIC 3810
03 9781 6767
Contact Numbers for Corresponding Locations Dandenong: 03 9293 8500
Pakenham: 03 9781 6767
Catchment Area of Services City of Greater Dandenong
City of Casey
Cardinia Shire
Services/Programs

Dandenong

  • Residential Care
  • Keep Embracing Your Success (KEYS)
  • Targeted Care Packages (TCP)
  • Foster Care
  • TEACHaR
  • Alcohol and Other Drugs (AOD)
  • Homes for Families
  • A better way

Pakenham (co-location with Pakenham Hills Primary and Cardinia Shire Maternal Child Health)

  • ParentZone Hub
  • ParentZone
  • Communities for Children Plus Cardinia
  • Homes for Families
Group Programs N/A
Client Referrals Process Client referrals are program dependent, for further information contact reception at the Anglicare location and request to speak to the Team Leader of the program.
After Hours Support Availability No
Agency Brokerage Options Internal support for A Better Way clients available through brokerage.
Secondary Consultations No
Information Sharing Requests Process Information can be shared when external agencies contact the AV program directly and put their request in writing.

CatholicCare Victoria is the social service agency of the Catholic Archdiocese of Melbourne and the Catholic Dioceses of Ballarat, Sale and Sandhurst.

At CatholicCare Victoria we’re committed to empowering communities and building strength and resilience, to enable everyone to reach their full potential and live life to the full. We deliver a broad range of child, family and youth services, family relationship services, school counselling and pastoral care services, social housing, homelessness services (crisis, transitional and outreach), employment and advocacy services across dozens of office locations, delivery sites and outreach locations throughout Victoria.

Locations/Addresses

Dandenong Office: Level 2, 33-35 Princes Highway, Dandenong VIC 3175

Pakenham Office: 1 Rogers Street, Pakenham VIC 3810
Contact Numbers for Corresponding Locations Dandenong Office: 03 8710 9600
Pakenham Office: 1800 522 076
Catchment Area of Services City of Greater Dandenong
City of Casey
Cardinia Shire
Services/Programs

Family Services:

  • Integrated Family Services

Counselling:

  • Individual Counselling
  • Couple/Relationship Counselling
  • Counselling for Children and Teens
  • Counselling for Young Adults

Post-Separation Services:

  • Family Dispute Resolution
  • Property Dispute Resolution
  • Parenting Orders Program

School Refusal Support

Settlement, Refugee and Asylum Seeker Services:

  • Asylum seeker support
  • English Conversation Program
  • Settlement Engagement and Transition Support
Group Programs N/A
Client Referrals Process

Counselling: Contact reception on 8710 9600, for basic intake with the client and book an appointment when next available. Their first intake assessment will be 1.5 hours.

FDR, PDR: Contact reception on 8710 9600, reception will then book them in for an initial assessment over the phone.

Settlement, Refugee and Asylum Seeker Services: Referrals via emailor contact reception on 8710 9600. Reception will pass on referral to relevant program to proceed with intake process.

School refusal support: contact reception on 8710 9600 (Dandenong), or 1800 522 076 (Pakenham)

Parenting orders Program: Contact reception on 1800 522 076.
After Hours Support Availability Yes – counselling: Tuesday from 9am – 8pm. Last session starting at 6.45pm.
Agency Brokerage Options Internal support for clients is provided through flexible support packages.
Secondary Consultations No
Information Sharing Requests Process No – ISS form is not publicly available on the website.


CGD Youth and Family Services provides services and programs that work with children, young people and families who live, work, study or recreate in the Greater Dandenong Municipality.

Locations/Addresses 39a Clow Street, Dandenong VIC 3175
Contact Numbers for Corresponding Locations 9793 2155
8571 1000
Catchment Area of Services City of Greater Dandenong
Services/Programs

Family Support Services: Provides case management to families referred via The Orange Door, as well as Child Protection under the 200hr program.

  • Integrated Family Services
  • 200hr Program

Youth Services: is a generalist youth service who works with young people and their families aged 12-25 and provides an important universal service based for young people. We seek to support the healthy physical, social and emotional development of all young people in our community, through building and enhancing protective factors and working with young people to develop their strengths and skills.

  • FreeZa Youth Events Committee
  • Young Leaders Program
  • Holiday Activities Committee
  • Holidays Program Activities
  • Volunteering Programs
  • School Based workshops
  • Regional initiatives and advocacy on issues across three LGA areas (CGD, Casey, Cardinia)
  • Projects based on youth issues
  • Provision of Research and Advocacy on relevant youth issues of concern to levels of government on youth related issues of concern.
  • Greater Dandenong Youth Network and professional development opportunities for youth workers.
Group Programs All flyers and information can be found on their website here
Client Referrals Process Client referrals are program dependent, for further information contact Youth and Family Services and request to speak to the Intake Worker.
After Hours Support Availability Yes – after hour services are related to youth specific programs.
Agency Brokerage Options No
Secondary Consultations Yes – call Youth and Family Services intake and advise you’re calling for a secondary consultation and what this may be based on (please include phone number and email addresses). Then the right Team Leader or Senior Practitioner will make contact with you.
Information Sharing Requests Process

The Family Support Services arm of Youth and family services is a registered ISE and can provide information under both the CISS and FVISS. Please contact the Senior Team Leader to discuss the request and follow up with an official email requesting information.

The ISS form is not publicly available on their website.

Hampton Park Community House (HPCH) offers a welcoming environment, with friendly staff and an inviting atmosphere. They are set amongst the communities shopping precinct, community facilities and local businesses in the heart of Hampton Park.

Locations/Addresses 16-20 Stuart Avenue, Hampton Park VIC 3976
Contact Numbers for Corresponding Locations 03 8768 8342
Catchment Area of Services City of Casey
Services/Programs

Family Services:

  • Integrated Family Services

Family Violence:

  • Case Management Support
  • Therapeutic Counselling Support

Children Services:

  • Kindergarten
  • Occasional Care
  • Before- and After-School-Care
  • Vacation Care

Community Services:

  • Social groups
  • Group classes
  • Accredited Courses
  • Learn Local Courses
Group Programs N/A
Client Referrals Process

Client referrals come through TOD.

Community members looking to access children’s services and community services should call the house or go to the website for more info.
After Hours Support Availability No
Agency Brokerage Options Internal Support for clients is provided through flexible support packages.
Secondary Consultations N/A
Information Sharing Requests Process No – ISS form is not publicly available on the website.

At MacKillop, we believe every child deserves the best, and the best place for children is in a safe and supportive family, where they are nurtured to develop to their full potential.

We work across New South Wales, Victoria, Western Australia and the Northern Territory. Our programs include Out f Home Care (including foster, kinship and residential care), Disability Services, Youth Support Services, Education Services, Family Services and Support and Heritage & Information Service. We also run the MacKillop Institute.

Locations/Addresses 237 Cecil Street, South Melbourne VIC 3205

45 Assembly Drive, Dandenong VIC 3175 (TBC – office opens in March 2024)
Contact Numbers for Corresponding Locations South Melbourne Office: 9699 9177
Catchment Area of Services City of Greater Dandenong
City of Casey
Cardinia Shire
Services/Programs Family Services:

  • Integrated Family Services
  • Family Preservation and Reunification Response and Community Connector
  • Multi-Systemic Therapy Psychology
  • Early Help Program
  • Targeted Care Packages

Out of Home Care:

  • Home-based Care
  • Residential Services

Education:

  • Access Ed
Group Programs Yes – flyer under development
Client Referrals Process Client referrals are program dependent, for further information contact reception at the MacKillop location and request to speak to the Practice Leader/Coordinator of the program.
After Hours Support Availability Yes – for MST Psych, Home Based Care and Residential Care Services.

Contact details will be provided to the clients once they’re engaged with the services.
Agency Brokerage Options No
Secondary Consultations Yes, for Early Help

The Early Help intake number is 0467 422 457 or email here
Information Sharing Requests Process Information can be shared with external agencies through the Information Sharing Scheme (ISS) form.

To request the ISS form, contact South Melbourne reception and ask to speak to the Practice Leader/Coordinator of the relevant program.

The ISS Form is not publicly available on the MacKillop website.

 

OzChild is an independent not-for-profit organisation who support children, young people and families throughout Victoria, New South Wales, Queensland, South Australia and the ACT.

Locations/Addresses OzChild Level 4, 14-16 Mason Street, Dandenong
Contact Numbers (03) 9212 3900
Catchment Area of Services City of Greater Dandenong
City of Casey
Cardinia Shire
Services/Programs

Prevention and Strengthening Families:

  • Integrated Family Services
  • Family Preservation and Reunification
  • Functional Family Therapy Child Wellbeing
  • Safe Care
  • Multi Systemic Therapy

In-Home Care:

  • Kinship Care
  • Kinship Care First Support
  • Foster Care
  • Treatment Foster Care Oregon
Group Programs N/A
Client Referrals Process Client referrals are program dependent, for further information contact reception at the OzChild location and request to speak to the Team Leader of the program.
After Hours Support Availability There is an afterhours on call service via phone available for active clients.
Agency Brokerage Options Client brokerage will be dependent on program guidelines and eligibility criteria.
Secondary Consultations N/A
Information Sharing Requests Process Information can be shared with services under Child Information Sharing Scheme (CISS) and Family Violence Information Sharing Scheme (FVISS). If you are requesting information under one of the above Information Sharing Schemes (ISS), please contact the allocated practitioner or Team Leader for further information.

 

At QEC every family is unique. Our approach, from the very start, is tailored to what each family and child needs.

We support families with children aged from newborn until their 4th birthday (with the exception of FPRR who work with children until their 6th birthday).

Our team is made up of passionate professionals from a range of fields, including Registered/Enrolled Nurses, Early Parenting, Allied Health, Social Workers, Maternal and Child Health Nurses, Mental Health Clinicians, Midwives, Psychologists, Art Therapists and General Practitioners.

All of these practitioners are trained in the importance of play and the benefits it brings to parent-child bonds.

All of our staff work to create a welcoming and friendly environment, where it’s easy for parents, carers, and children to learn, grow and thrive.

Locations/Addresses 53 Thomas Street, Noble Park, VIC 3174
Contact Numbers 9549 2777
Catchment Area of Services City of Greater Dandenong
City of Casey
Cardinia Shire
Services/Programs Click here for the program overview

Residential:
The Residential program offers an intensive style of support for children aged from newborn until their 4th birthday. Our residential programs offer up to a 4-night stay and are designed to give support across all areas of parenting, from sleep and settling, feeding difficulties, understanding behaviour challenges and parent-to-child bonding.

Telehealth:
Families using our telehealth services have 24-hour support via an online health direct video portal, or over the phone if preferred. They are also given access to education sessions through a daily Zoom call.

DayStay:
The DayStay Program helps families with children aged from newborn to 12 months of age to build confidence in settling their infant using responsive settling techniques.

PlaySteps:
QEC’s evidence and outcome informed, play-based facilitated play group. Delivered over 8 weeks for families with children from newborn until their 2nd birthday. Strengthens parent-child interactions, improves attachment, and builds child resilience.

Community Programs
EPC Parenting Plus:
This program services our Southern catchment. EPC Parenting Plus is a flexible, community-based program that supports families in their own homes with early parenting education. This includes assistance with sleep and settling strategies, feeding, play, age-appropriate patterns and routines.
Individual Child and Family Support 40 hours
This program is an intensive, specialised program to support families with children aged from newborn until their 4th birthday, who are experiencing parenting difficulties where one or more risk factors are present.

Individual Child and Family Support 110 Hours:
This is an intensive service for families experiencing vulnerabilities with children aged from newborn until their 4th birthday. The program provides specialised early parenting education, coaching, and support with particular attention to enhancing the parent/child attachment and relationship and promoting child safety, whilst meeting physical and developmental milestones.

Specialised Interventions – Stronger Families:
Specialised Interventions – Stronger Families is an intensive home visiting program for families with children aged from newborn until their 4th birthday.

Families referred to this program are enrolled in a family preservation and unification response program with QEC or a partner agency.

The Family Preservation and Reunification Response (FPRR):
The program services families with children aged from newborn until their 6th birthday, who have been referred for parenting support by Child Protection.

Support is offered in the home or a community setting, promoting strong families with children who are safe, healthy, and thriving.

PASDS:
Our PASDS programs support families with children aged from newborn until their 4th birthday, who have contact with Child Protective Services.
We offer two delivery modes: home-based PASDS and residential PASDS.

The program addresses the parent or carers’ capacity and includes an intensive development component to further develop their skills, knowledge, and capacity.
Group Programs Click here for more information

DayStay and PlaySteps
Client Referrals Process Referrals are program dependents, for further information contact QEC reception on 9549 277.

Alternatively, referral pathways are listed under each program on the QEC website
After Hours Support Availability Yes, residential programs only.
Agency Brokerage Options Yes, internal support for families is provided through Flexible Support Packages.
Secondary Consultations N/A
Information Sharing Requests Process ISS Form is publicly available on the website here

1.6.1 Appendix 5 – Family Violence and Child Information Disclosure Template can be found here

 

Sometimes things at home or in a relationship are not OK and you need some help and support.

At The Orange Door we are here to listen to you and help you to get the support you need quickly and easily.

We can help if:

  • you need help with parenting, or you are worried about the wellbeing or development of a child or young person
  • someone close to you is making you feel afraid or unsafe such as your partner, ex-partner, family member or carer
  • you are a child or young person who doesn’t feel safe or cared for
  • you are at risk of using abusive or controlling behaviour or you need help with these behaviours at home or in a relationship
  • you are worried about the safety of someone you know
  • you have experienced family violence, including controlling behaviour like someone monitoring where you go, who you visit or how you spend money.

We can work with you on your own, or together with your family members depending on your situation.
We welcome everyone at The Orange Door and you don’t need a referral. You can seek help or support if you are a migrant or a refugee or do not have permanent residency.
We know that people continue to be affected by family violence long after the violence stops.

If you have experienced family violence in the past and would like help now, contact The Orange Door.

Locations/Addresses

Primary Southern Melbourne Area Site: 311 Lonsdale Street, Dandenong​​​​​​​ VIC 3175

Access Point, Pakenham: 48 John Street, Pakenham

Access Point, Cranbourne: Community Information Service Cranbourne 156 Sladen St Cranbourne VIC 3977
Contact Numbers 1800 271 170
Catchment Area of Services City of Greater Dandenong
City of Casey
Cardinia Shire
Services/Programs
  • Listening to you to understand the difficulties you’re facing.
  • Helping you to explore your options and think about what you want to do next.
  • Working with you to improve you and/or your family’s situation.
  • Connecting you to services that can help, such as parenting support groups, services for children, family violence support, counselling, financial help, or legal assistance.
  • Supporting you to access funding for basic living expenses and other costs.
  • Providing information and advice to professionals if you are worried about a vulnerable child in your community.
Group Programs N/A
Client Referrals Process

Hub Phone no: 1800 271 170

General email: [email protected]

Walk into any of our locations or can receive professional referrals on behalf of clients.
After Hours Support Availability N/A
Agency Brokerage Options Brokerage is only available directly to clients during assessment and intake supports.
Secondary Consultations

The Orange Door undertake secondary consultations with professionals/members of the public (external parties). Secondary consultations are a critical aspect of assisting practitioners/external parties determine the seriousness of risk, and safety planning as well as child wellbeing and parenting assessments. Secondary consultation is also a key aspect of building a shared understanding of family violence and child wellbeing and developing system-wide consistent and collaborative practice.

Secondary consultations can be:

  • ‘de-identified’ where no identifiable information is provided about the person or
  • ‘identified’ where information is shared in relation to the client.
Information Sharing Requests Process TOD/FSV do not have a generic ISS request form. Requests are to be made via email or phone call.

Uniting is a community services organisation that delivers services and programs across Victoria and Tasmania. We strive to make a difference for individuals, families and communities.

Locations/Addresses Dandenong Office Address: 51 Princes Highway, Dandenong, 3175, VIC.
Narre Warren Office: 55 Webb St Narre Warren 3805, VIC.
Pakenham Office: Level 2, 50 Station St, Pakenham 3810, VIC.
Cranbourne Office: 184 Sladen St, Cranbourne 3977, VIC.
Contact Numbers Dandenong Phone: 8792 8999

Narre Warren Phone: 9704 8377

Pakenham Phone: 5945 3900

Cranbourne Phone: 5990 8400
Catchment Area of Services City of Greater Dandenong
City of Casey
Cardinia Shire
Services/Programs Integrated Family Services, Family Preservation and Reunification.

Click here for more information
Group Programs
  • Tuning into Kids
  • Reconnect Program
  • Finding Solutions
  • Bringing up Great Kids
  • Eat Well Spend Well
Client Referrals Process Hub Phone no: 1800 271 170

General email: [email protected]

Walk into any of our locations or can receive professional referrals on behalf of clients.
After Hours Support Availability N/A
Agency Brokerage Options Internal Support For Clients is provided through

  • Flexible Support Packages (to access this person has to be client in FS)

Support for agencies and clients across Victoria

  • Escaping Family Violence Payment

EVP offers financial assistance and confidential support to people escaping Family Violence to move forward and set up a home that’s free from violence. Attached is some information on eligibility, what EVP offers to consumers and how to make a referral. Agencies and case workers can check eligibility and submit applications for your clients via the program by following this link

Contact details: Melissa (Mel) Amroodt- Team Leader – 8792 8999
Online link
Secondary Consultations Secondary consultations are provided by a specialist family violence consultant for internal Uniting workers only. The exception to this is if professionals are seeking a family violence consultation and they are member agencies within the child and family services alliance
Information Sharing Requests Process To request the ISS form contact Uniting reception and ask to speak to the Team Leader of the relevant program. ISS form not publicly available. Contact reception.

 

VACCA is a community services organisation that delivers services and programs. VACCA is a statewide Aboriginal Community Controlled Organisation servicing children, young people, families and community members.

Locations/Addresses Suite 2 Level 2 1-7 Langhorne Street, Dandenong, VIC, 3175
Contact Numbers 9108 3500
Catchment Area of Services City of Greater Dandenong
City of Casey
Cardinia Shire
Services/Programs

Family Services:

  • Integrated Family Services
  • Family Preservation and Reunification
  • Specialist Disability
  • ALW (Aboriginal liaison Worker)
  • Parenting Groups (PPP)

Family Violence:

  • Case Management Support for women and men
  • Therapeutic Counselling Support
  • Orange Doors SMA/BPA
  • Aboriginal Access Point

Justice Support:

  • Youth Justice 12-21
  • Local justice / anyone on a CCO

Community Programs:

  • Cultural Events
  • Community Support
  • Emergency Relief
  • Housing and Homelessness Support
  • Link-Up Victoria
  • Lakidjeka
  • OOHC
  • Kinship care
  • Foster Care
  • Targeted Care Packages (TCP)
Group Programs
  • Windook Dads
  • Womens Group
  • KKHWC (koorie kids homework club)
Client Referrals Process
  • IFS, FV & Men’s mainly through the Orange Door
  • Contact reception for other services
After Hours Support Availability Kinship and Foster Care – please obtain information through appropriate worker.
Agency Brokerage Options

Family Violence:

  • Crisis Brokerage
  • Flexible Support Packages

Family Services

Justice programs:

  • Crisis Brokerage
  • Through the Orange Doors
Secondary Consultations Contact reception and they will guide you to the appropriate service on Ph: 9108 3500
Information Sharing Requests Process
  • Information can be shared when external agencies complete Information Sharing Scheme (ISS) form.
  • To request the ISS form contact VACCA reception (Ph:91083500) and ask to speak to the Team Leader of the relevant program.

Wellsprings for Women is a women’s only centre providing a range of programs and services that support and build women’s capabilities, self-determination, health and wellbeing. We operate in Dandenong, and outreach to Casey and Cardinia. We use a trauma informed and intersectional approach to our work which is underpinned by community development principles, human rights and equality.

Locations/Addresses 79 Langhorne Street, Dandenong, 3175, VIC
Contact Numbers (03) 9701 3740
Catchment Area of Services City of Greater Dandenong
City of Casey
Cardinia Shire
Services/Programs EducationCheck the range of classes in English literacy, computer literacy and vocational pathway programs to suit all levels. We also offer a Family Learning Partnership program and Literacy and Numeracy courses contextualised to aged care and child care industries

  • English Literacy
  • Numeracy
  • Computer and digital literacy
  • Study Support for Primary School Students (homework club)
  • Refugee Education Support Program
  • School Partnerships

Employment Pathways and Support:

  • Pathways to Employment Courses
  • Employment Support Program

Community Support Programs:

  • Dari for Afghan Women
  • Road Safety
  • Gardening
  • Choir
  • A range of social groups – Women’s Friendship Cafe, Bounce Back, Women’s Group
  • Family Learning Partnership
  • Playgroups
  • Craft
  • Walking group
  • Learn to Ride

Family Violence – Prevention:

  • Parenting support program
  • Education on gender equality
  • A range of resources
  • Self-Care
  • Girls on the Move
  • Co-design projects

Family Violence – Response:

  • Case management
  • Advocacy
  • Small amount of material aid

Volunteering opportunities and student placementsOur volunteering program includes student placements, work placements and general volunteering in all aspects of our organisation.

Other Services include:

  • Accredited Mental Health First Aid Training
  • Women’s Support Provides Case Management to women impacted by mental health, isolation, family violence, poverty and homelessness.  The services include, safety plans, risk assessment, intake assessment, emergency relief, supported referrals, material aid, support in accessing other services.
  • Safety and Equity Programs Education on human rights, gender equality, prevention of family violence, parenting, self care, respectful relationships, mental health and physical wellbeing
  • Youth and Children’s Services These programs support the skills and wellbeing of children and young women and include playgroups, study support.
  • Housing Support Wellsprings has a dedicated Housing Support Practitioner who assists women and children at risk of homelessness or experiencing homelessness. Priority is given to women and children impacted by family violence
Group Programs Click here for more information
Client Referrals Process Both internal and external referrals are accepted.

  • Client referrals can be referred from programs at Wellsprings for Women
  • Referred from external agencies
  • Self referrals through reception and or via email
After Hours Support Availability No
Agency Brokerage Options Internal Support For Clients is provided through:

  • Flexible Support Packages
  • Escaping Family Violence Payment
  • Red Cross payments – Givit
  • material aide and Voucher support
  • Referral to services that provide material aide / financial support such as emergency relief services and Zakat Foundation (Support with rent)
Secondary Consultations All professionals are welcome to seek a secondary consultation from Wellsprings.

Call reception and request to speak to the Women Support Team – Team leader Aimee Greenstein at [email protected] or on 0413 860 176 to access a secondary consultation.

Alternatively, you can contact the Intake Worker:

Fatima Ali at [email protected] or on 0468 735 834 to request a secondary consultation.
Information Sharing Requests Process Information can be shared when external agencies complete Information Sharing Scheme (ISS) form. To request the ISS form, contact Wellsprings for Women reception and ask to speak to the Team Leader of the Women support team.

 

Windermere is a not-for-profit community service organisation working across Victoria including key regional locations, to help those who need it most., our aim remains constant; to build stronger, connected and supported communities.
Working together with our community, we deliver many services through critical partnerships with government to meet our purpose. We aim to get in early to help children, families and individuals find the best solutions for their varied and complex issues.

Locations/Addresses Windermere Narre Warren
48 Webb Street, Narre Warrant 3805
1300 946 337

Toomah Community Centre
18 Golden Green Street, Pakenham 3810
1300 946 337
Contact Numbers 1300 946 337
Catchment Area of Services City of Greater Dandenong
City of Casey
Cardinia Shire
Services/Programs Family Services:

  • Integrated Family Services
  • Family Preservation and Reunification
  • 200 hour Model
  • Family Services Specialist Disability Practitioner
  • Main St ‘Built for Good’ partnership with WAYSS.
  • Group work
  • Children’s Health and Wellbeing Local partnership with Monah Health.

Family Violence:

  • Case Management Support
  • Therapeutic Counselling Support
  • Engaging Families partnership with Windana

Sexual Assault:

  • Therapeutic Counselling Support

Homelessness Support Services:

  • Supporting for Families at risk of homelessness
  • Mum and bubs
  • Transitional Support Program

NDIS:

  • Support coordination
  • Plan Management

VAP and Trauma recovery:

  • Victims assistance program
  • Redress support program
  • Bushfire recovery
  • Storm recovery

Early Intervention Therapy Services:

  • Early Childhood Early Intervention/Key worker
  • Psychology
  • Occupational Therapy
  • Speech therapy
  • Physiotherapy
  • Family Day Care
  • Outside Other Hours School Care
  • Groups
  • CFC Cranbourne
Group Programs Click here for information about group programs
Client Referrals Process Family Services and Family Violence Case Management – TOD

Homelessness – WAYSS

EITS, Family Day Care, OoHSC, VAP – Contact Windermere

Bushfire recovery – Phone 03 8793 4206 between 8 am – 6 pm on weekdays or leave a message and staff will return your call the following business day. Or you can email [email protected]

Counselling (FV and Sexual Assault) – Direct to Windermere or consumers can self-refer.
After Hours Support Availability N/A
Agency Brokerage Options Flexible Support Packages for internal clients.
Secondary Consultations Our Family Services Specialist Disability Practitioner provides secondary consultation. Call reception at Windermere and advise you’re calling for a secondary consultation with Tracey McQueen 1300 946 337.
Information Sharing Requests Process Information can be shared when external agencies via email to our privacy officer [email protected]

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MARAM Collaborative Practice Training

The Southern Melbourne Family Violence Regional Integration Committee host FREE MARAM Collaborative Practice Training. Watch this space to see what dates are available to register.

Click here for more information about MARAM Collaborative Practice Training

SMA Connect is not a crisis response service. If you or someone you know is in immediate danger, call 000
For 24/7 support to find safety from family violence, contact Safe Steps on 1800 015 188.

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