BetStop – the National Self-Exclusion Register is a free service that allows you to self-exclude from all licensed Australian online and phone wagering providers in a single process.
You may self-exclude for a period you choose, from a minimum of three months up to a lifetime.
While you are registered, wagering providers must not:
- open a wagering account for you
- allow you to place bets, or
- send you marketing material.
Providers must also close any existing accounts and refund any credit balance you have.
Before you start, you’ll need:
- your mobile phone
- access to your email inbox
- a Medicare card, an Australian passport, or a driver’s licence from an Australian State or Territory so that we can verify your identity.
To protect your privacy, we advise that you do not use a public computer (for example, at a library) to register.
Gambler’s Help services are provided by a range of community organisations across metropolitan, regional and rural Victoria.
Our services include online, telephone and face-to-face counselling, advice and information. There are also services tailored for First Nations communities, and in-language support for at-risk culturally and linguistically diverse communities.
| Locations/Addresses | Online and phone support. |
| Contact Numbers | 1800 858 858 |
| Catchment Area of Services | Statewide Service. |
| Services/Programs | Gambler’s Help services cover:
|
| Group Programs | N/A |
| Client Referrals Process | Contact 1800 858 858 |
| After Hours Support Availability | The support is 24/7 support, so clients and professionals can call at any time. |
| Agency Brokerage Options | N/A |
| Secondary Consultations | N/A |
| Information Sharing Requests Process | N/A |
Family Drug and Gambling Help provides practical help, information and support to families and friends affected by someone’s drinking, drug use or gambling. The program combines specialist skills and personal understanding to support and empower families.
HelpLine is 24/7 and you can contact them on 1300 660 068
see website for more details about Sharc and there programs.
Offering financial counselling services, financial counsellors can assist you to:
- Understand which debts are priorities.
- Respond to areas of your life that might be contributing to your financial distress such as health, abuse, employment stability, relationships and housing.
- Support you in developing a money plan to manage your daily expenses.
- Identify your options and make informed decisions.
- Advocate and negotiate on your behalf to reduce/defer/waive payments with creditors and access grants, concessions or dispute resolution schemes.
- Understand your rights under the National Credit Code to apply for a hardship variation, know how the credit reporting system works, what is acceptable behaviours from debt collectors and the impact of bankruptcy.
- Support you to access legal advice or other services that can support you in resolving your financial difficulties.
Financial counselling services are free, non-judgmental, independent and confidential.
Central intake operates Monday to Friday 9:00 am-5:00 pm (03) 9549 5288