Emergency and Community Services

Casey North Community Information and Support Service Inc (CNCISS)

CNCISS offers a suite of wrap-around support services and provides excellent linkages and referral points to people approaching us for support and information services. Programs are staffed by both qualified professional staff, and a well-trained volunteer team. This one-stop-shop suite of services successfully supports individuals and families with any immediate financial and personal crises they may be facing, as well as aiming to improve client’s life skills, capacity to make informed decisions, forge links with other relevant support services, and improve their skills and abilities to manage any future crises. All programs are offered free of charge.

Locations/Addresses	Suite 2 / 30-32 Verdun Drive Narre Warren
Contact Numbers	(03) 9705 6699
Catchment Area of Services	City of Casey Cardinia Shire
Services/Programs	Community Information Financial Counselling Financial Literacy General Short-term Counselling Advocacy Emergency Relief Casework NIL Seasonal programs – education assistance, Christmas toys and hampers, tax help
Group Programs	See attachment saved in file for fliers
Client Referrals Process	Anyone can refer, just call us on 03 9705 6699
After Hours Support Availability	N/A
Agency Brokerage Options	We provide referrals to agencies when client needs indicate, and are able to provide food, pharmacy, clothing, op shop and other like vouchers.
Secondary Consultations	N/A
Information Sharing Requests Process	N/A

Hampton Park Community House

Hampton Park Community House (HPCH) offers a welcoming environment, with friendly staff and an inviting atmosphere. They are set amongst the communities shopping precinct, community facilities and local businesses in the heart of Hampton Park.

Locations/Addresses	16-20 Stuart Avenue, Hampton Park VIC 3976
Contact Numbers for Corresponding Locations	03 8768 8342
Catchment Area of Services	City of Casey
Services/Programs	Family Services: Integrated Family Services Family Violence: Case Management Support Therapeutic Counselling Support Children Services: Kindergarten Occasional Care Before- and After-School-Care Vacation Care Community Services: Social groups Group classes Accredited Courses Learn Local Courses
Group Programs	N/A
Client Referrals Process	Client referrals come through TOD. Community members looking to access children’s services and community services should call the house or go to the website for more info.
After Hours Support Availability	No
Agency Brokerage Options	Internal Support for clients is provided through flexible support packages.
Secondary Consultations	N/A
Information Sharing Requests Process	No – ISS form is not publicly available on the website.

Windermere Child & Family Services

Windermere is a not-for-profit community service organisation working across Victoria including key regional locations, to help those who need it most., our aim remains constant; to build stronger, connected and supported communities.
Working together with our community, we deliver many services through critical partnerships with government to meet our purpose. We aim to get in early to help children, families and individuals find the best solutions for their varied and complex issues.

Locations/Addresses	Windermere Narre Warren 48 Webb Street, Narre Warrant 3805 1300 946 337Toomah Community Centre 18 Golden Green Street, Pakenham 3810 1300 946 337
Contact Numbers	1300 946 337
Catchment Area of Services	City of Greater Dandenong City of Casey Cardinia Shire
Services/Programs	Family Services: Integrated Family Services Family Preservation and Reunification 200 hour Model Family Services Specialist Disability Practitioner Main St ‘Built for Good’ partnership with WAYSS. Group work Children’s Health and Wellbeing Local partnership with Monah Health. Family Violence: Case Management Support Therapeutic Counselling Support Engaging Families partnership with Windana Sexual Assault: Therapeutic Counselling Support Homelessness Support Services: Supporting for Families at risk of homelessness Mum and bubs Transitional Support Program NDIS: Support coordination Plan Management VAP and Trauma recovery: Victims assistance program Redress support program Bushfire recovery Storm recovery Early Intervention Therapy Services: Early Childhood Early Intervention/Key worker Psychology Occupational Therapy Speech therapy Physiotherapy Family Day Care Outside Other Hours School Care Groups CFC Cranbourne
Group Programs	Click here for information about group programs
Client Referrals Process	Family Services and Family Violence Case Management – TOD Homelessness – WAYSS EITS, Family Day Care, OoHSC, VAP – Contact Windermere Bushfire recovery – Phone 03 8793 4206 between 8 am – 6 pm on weekdays or leave a message and staff will return your call the following business day. Or you can email [email protected] Counselling (FV and Sexual Assault) – Direct to Windermere or consumers can self-refer.
After Hours Support Availability	N/A
Agency Brokerage Options	Flexible Support Packages for internal clients.
Secondary Consultations	Our Family Services Specialist Disability Practitioner provides secondary consultation. Call reception at Windermere and advise you’re calling for a secondary consultation with Tracey McQueen 1300 946 337.
Information Sharing Requests Process	Information can be shared when external agencies via email to our privacy officer [email protected]

Emergency and Community Services

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