Culturally Diverse and Multifaith Communities

CatholicCare Victoria

CatholicCare Victoria is the social service agency of the Catholic Archdiocese of Melbourne and the Catholic Dioceses of Ballarat, Sale and Sandhurst.

At CatholicCare Victoria we’re committed to empowering communities and building strength and resilience, to enable everyone to reach their full potential and live life to the full. We deliver a broad range of child, family and youth services, family relationship services, school counselling and pastoral care services, social housing, homelessness services (crisis, transitional and outreach), employment and advocacy services across dozens of office locations, delivery sites and outreach locations throughout Victoria.

Locations/Addresses	Dandenong Office: Level 2, 33-35 Princes Highway, Dandenong VIC 3175 Pakenham Office: 1 Rogers Street, Pakenham VIC 3810
Contact Number	Dandenong Office: 03 8710 9600 Pakenham Office: 1800 522 076
Catchment of Services	City of Greater Dandenong City of Casey Cardinia Shire
Services/Programs	Family Services: Integrated Family Services Counselling: Individual Counselling Couple/Relationship Counselling Counselling for Children and Teens Counselling for Young Adults Post-Separation Services: Family Dispute Resolution Property Dispute Resolution Parenting Orders Program School Refusal Support Settlement, Refugee and Asylum Seeker Services: Asylum seeker support English Conversation Program Settlement Engagement and Transition Support
Group Programs	N/A
Client Referrals Process	Counselling: Contact reception on 8710 9600, for basic intake with the client and book an appointment when next available. Their first intake assessment will be 1.5 hours. FDR, PDR: Contact reception on 8710 9600, reception will then book them in for an initial assessment over the phone. Settlement, Refugee and Asylum Seeker Services: Referrals via email ([email protected]) or contact reception on 8710 9600. Reception will pass on referral to relevant program to proceed with intake process. School refusal support: contact reception on 8710 9600 (Dandenong), or 1800 522 076 (Pakenham) Parenting orders Program: Contact reception on 1800 522 076.
After Hours Support Availability	Yes – counselling: Tuesday from 9am – 8pm. Last session starting at 6.45pm.
Agency Brokerage Options	No
Secondary Consultations	No
Information Sharing Requests Process	No – ISS form is not publicly available on the website.

inTouch Multicultural Centre Against Family Violence

inTouch provides in-Language, in-Culture services, programs and responses to family violence in migrant and refugee communities. It works across the family violence continuum, providing specialist case management, perpetrator programs, a women’s legal centre and specialised migration assistance, post-crisis recovery, training opportunities and capacity-building projects across the sector and community.

Locations/Addresses	inTouch Multicultural Centre Against Family Violence GPO Box 2905 Melbourne Vic 3001Street address available on request [email protected]
Contact Number	Office: 03 9413 6500 Intake and Referrals: 1800 755 988
Catchment of Services	City of Greater Dandenong City of Casey Cardinia Shire
Services/Programs	Specialist family violence case management Motivation for Change, an in-Language, in-Culture program for men who use violence Legal and migration services for existing inTouch clients Secondary consultations Capacity building projects for sector and community organisations Learning and development program
Group Programs	N/A
Client Referrals Process	Self-referrals for support- Call 1800 755 988 or visit here To refer a client visit here or email [email protected] Motivation for Change program email [email protected] *Legal and migration support is only provided to clients receiving inTouch’s case management services.
After Hours Support Availability	N/A
Agency Brokerage Options	Internal Support for inTouch clients can be provided through Flexible Support Packages.
Secondary Consultations	inTouch provides case management and legal secondary consultations Case management: Click here Legal services: Click here Migration support: Click here
Information Sharing Requests Process	Information can be shared when external agencies complete Information Sharing Scheme (ISS) form and email to [email protected]

Wellsprings for Women

Wellsprings for Women is a women’s only centre providing a range of programs and services that support and build women’s capabilities, self-determination, health and wellbeing. We operate in Dandenong, and outreach to Casey and Cardinia. We use a trauma informed and intersectional approach to our work which is underpinned by community development principles, human rights and equality.

Locations/Addresses	79 Langhorne Street, Dandenong, 3175, VIC
Contact Numbers	(03) 9701 3740
Catchment Area of Services	City of Greater Dandenong City of Casey Cardinia Shire
Services/Programs	EducationCheck the range of classes in English literacy, computer literacy and vocational pathway programs to suit all levels. We also offer a Family Learning Partnership program and Literacy and Numeracy courses contextualised to aged care and child care industries English Literacy Numeracy Computer and digital literacy Study Support for Primary School Students (homework club) Refugee Education Support Program School Partnerships Employment Pathways and Support: Pathways to Employment Courses Employment Support Program Community Support Programs: Dari for Afghan Women Road Safety Gardening Choir A range of social groups – Women’s Friendship Cafe, Bounce Back, Women’s Group Family Learning Partnership Playgroups Craft Walking group Learn to Ride Family Violence – Prevention: Parenting support program Education on gender equality A range of resources Self-Care Girls on the Move Co-design projects Family Violence – Response: Case management Advocacy Small amount of material aid Volunteering opportunities and student placementsOur volunteering program includes student placements, work placements and general volunteering in all aspects of our organisation. Other Services include: Accredited Mental Health First Aid Training Women’s Support Provides Case Management to women impacted by mental health, isolation, family violence, poverty and homelessness. The services include, safety plans, risk assessment, intake assessment, emergency relief, supported referrals, material aid, support in accessing other services. Safety and Equity Programs Education on human rights, gender equality, prevention of family violence, parenting, self care, respectful relationships, mental health and physical wellbeing Youth and Children’s Services These programs support the skills and wellbeing of children and young women and include playgroups, study support. Housing Support Wellsprings has a dedicated Housing Support Practitioner who assists women and children at risk of homelessness or experiencing homelessness. Priority is given to women and children impacted by family violence
Group Programs	Click here for more information
Client Referrals Process	Both internal and external referrals are accepted. Client referrals can be referred from programs at Wellsprings for Women Referred from external agencies Self referrals through reception and or via email
After Hours Support Availability	No
Agency Brokerage Options	Internal Support For Clients is provided through: Flexible Support Packages Escaping Family Violence Payment Red Cross payments – Givit material aide and Voucher support Referral to services that provide material aide / financial support such as emergency relief services and Zakat Foundation (Support with rent)
Secondary Consultations	All professionals are welcome to seek a secondary consultation from Wellsprings. Call reception and request to speak to the Women Support Team – Team leader Aimee Greenstein at [email protected] or on 0413 860 176 to access a secondary consultation. Alternatively, you can contact the Intake Worker: Fatima Ali at [email protected] or on 0468 735 834 to request a secondary consultation.
Information Sharing Requests Process	Information can be shared when external agencies complete Information Sharing Scheme (ISS) form. To request the ISS form, contact Wellsprings for Women reception and ask to speak to the Team Leader of the Women support team.

Culturally Diverse and Multifaith Communities

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