ACD is the Victorian advocacy service for children with disability and their families. They are a not-for-profit organisation led by and for families of children with disability. They help families gain the knowledge, skills and confidence to advocate for their children, they support families with children from birth to 18 and the professionals working with them.
Their services include:
- Information resources
- Workshops and peer support
- The ACD Support Line- a phone advocacy service
The Support Line is free and open Monday to Friday 9:00am-5:00pm. Call (03) 9880 7000 or 1800 654 013 (regional)
See their website for more information. www.acd.org.au
The Home and Community Care Program for Younger People provides support to people under the age of 65 experiencing difficulty with daily living activities.
The program is funded and managed by the Victorian Department of Health and is available to people under the age of 65, and Aboriginal people under the age of 50 living in the City of Casey.
Services
- Personal care including dressing and showering
- Shopping and meal preparation
- Light cleaning and laundry
- Social support and respite
- Group cooking classes
- Strength and balance sessions
Eligibility
- Temporary or permanent disability
- Short term impairment due to injury
- Mental health issues
- Medication related condition
- You may also be eligible if you are an unpaid carer for someone eligible for the program
Website for more details or call 1300 22 11 22
Carer Gateway is an Australian Government program providing free services and support for carers.
If you care for a family member or friend with disability, a medical condition, mental illness, or who is frail due to age, then Carer Gateway can help you.
The Australian Government works with a range of health and carer organisations across Australia, known as Carer Gateway service providers, to deliver services to carers no matter where they live in Australia.
Carer Gateway provides many services to support carers in their caring role, including:
- in-person and online peer support groups
- tailored support packages to help with accessing planned respite, transport services, and more
- in-person and phone counselling
- in-person and online self-guided coaching
- online skills courses to support your wellbeing and understanding of legal responsibilities relating to the caring role
- access to emergency respite if you suddenly find you can’t provide care, for example if you become ill or injured.
1800 422 737 Monday to Friday 8:00am-5:00pm
The City of Greater Dandenong Community Care Department currently provides a range of in-home care services that enable older residents who are over 65, (50 and over for Aboriginal and Torres Strait Islander people) or have a disability, to live as independently as possible in their own home and community for as long as they can and wish to do so.
The service aims for high quality, low intensity, ongoing support such as domestic assistance, personal care, respite care, meals on wheels and home maintenance. Services provided take into account each person’s individual goals, preferences and choices with a focus on pathways and activities that support wellness, independence and reablement when required.
Services
- Community Care Services
- Social connections for seniors
- Community transport
- Disability support
- Carer information
- Food services
- planned group activities
See Website for more details or call 8571 1000
Extended Families support people aged 0-40 and their families in Melbourne and the Mornington Peninsula to build friendships and connect with their community (No NDIS funding requirement). Extended Families Australia is as diverse and as a team pride themselves on their capacity to support people form a diversity of cultural backgrounds. No matte who you are of where you are from, there is room for you and your family. Services are available for people living in Cardinia, Casey & Dandenong. Events and Clubs on offer are:
- Family Day
- Our Community Day
- Explorer Club
- The Friendship Circle Club
- Volunteer Mentor Program
For more information see Website
Or contact: Samantha Potter on 0406 229 071 or [email protected] (English speaking) or
Mai Tinh Nguyen at [email protected] (Vietnamese & English speaking)
In Home Care is a type of education and care for families where mainstream childcare services are not available or appropriate. Families who are unable to access centre-based care, family day care or outside school hours care due to their unique circumstances may be eligible for the program. In Home Care provides an Educator to care for children in the children’s own home for families:
- who are geographically isolated from other types of childcare
- who work non-standard or variable hours
- with challenging or complex needs.
Website for details about eligibility and contact information (1800 442 273)
At mecwacare, we specialise in home care services that support the wellbeing and independence of older people, people with disabilities and people living with dementia.
Are you looking to live independently in your own home for as long as you are able? Join our fully accredited service that provides you with support, from one hour per week to 24-hour live-in care, tailored to meet your individual needs and flexible for when your circumstances change.
Services
- Home and Community Care Program for Younger People
- Home Care Packages
- Commonwealth Home Support Program
- Private Care
and more please visit their Website or call (03) 8573 4980

Windermere is a not-for-profit community service organisation working across Victoria including key regional locations, to help those who need it most., our aim remains constant; to build stronger, connected and supported communities.
Working together with our community, we deliver many services through critical partnerships with government to meet our purpose. We aim to get in early to help children, families and individuals find the best solutions for their varied and complex issues.
| Locations/Addresses | Windermere Narre Warren 48 Webb Street, Narre Warrant 3805 1300 946 337Toomah Community Centre 18 Golden Green Street, Pakenham 3810 1300 946 337 |
| Contact Numbers | 1300 946 337 |
| Catchment Area of Services | City of Greater Dandenong City of Casey Cardinia Shire |
| Services/Programs | Family Services:
Family Violence:
Sexual Assault:
Homelessness Support Services:
NDIS:
VAP and Trauma recovery:
Early Intervention Therapy Services:
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| Group Programs | Click here for information about group programs |
| Client Referrals Process | Family Services and Family Violence Case Management – TOD
Homelessness – WAYSS EITS, Family Day Care, OoHSC, VAP – Contact Windermere Bushfire recovery – Phone 03 8793 4206 between 8 am – 6 pm on weekdays or leave a message and staff will return your call the following business day. Or you can email [email protected] Counselling (FV and Sexual Assault) – Direct to Windermere or consumers can self-refer. |
| After Hours Support Availability | N/A |
| Agency Brokerage Options | Flexible Support Packages for internal clients. |
| Secondary Consultations | Our Family Services Specialist Disability Practitioner provides secondary consultation. Call reception at Windermere and advise you’re calling for a secondary consultation with Tracey McQueen 1300 946 337. |
| Information Sharing Requests Process | Information can be shared when external agencies via email to our privacy officer [email protected] |

Yooralla is Victoria’s most established and recognised for purpose disability service provider with more than 100 years of experience offering high quality support services to people with disability.
They work in partnership with people with disability, their families and carers to enable them to live the lives they choose.
You can call Yooralla on (03) 9666 5400 or get more information on the website yooralla.com.au
